Brook Street

Senior Customer Service Manager

Brook Street
Cardiff, Wales
Free Parking + Pension
08 Mar 2018
05 Apr 2018
Brook Street Cardiff
Contract Type
Full Time

Brook Street is working with a national company who pride themselves on delivering "right first time" customer service experience to its customers. With an established team, great senior management and a nice work environment, we're really proud to help them with this search.

We're looking for somebody with excellent customer service skills, attention to detail, able to deal with complaints, conflict and issues as they arrive. This isn't a call centre, so the complaints aren't about billing issues or letters recieved, they can be serious complaints that can have a genuine effect on the company's reputation with its customers. Therefore, being able to take ownership of a complaint is very important.

Together with senior complaint handling, we're also looking for candidates who have management experience. Managing people across multiple departments and developing other managers in past roles will really help the candidate who is successful in this role perform well.

If you have senior management experience in a customer service function, we're looking for you!

There is an attractive salary on offer, free parking, pension and ongoing professional development opportunities. The successful candidate will be working for a strategic and methodical manager who truly values their team.

Please speak to Leigh Davis or Kerry Lewis on (029) 2023 6669 to discuss this opportunity further.