Strategic Partnerships Associate

As part of the most significant growth area of our business, you will work on developing and executing on account plans for our key strategic partners to ensure we continuously strive to maximize their financial and operational potential.

This includes the day to day handling of account queries as well as support on long term strategic goals and initiatives of the partnerships.

Skills Sales, Customer Service, Technology, Ambitious, Communication, Interpersonal skills, Team Player, Powerpoint, Excel, Computer literate, Positive, Problem-solving, Salesforce, Analytical, Customer Focused, Self-motivated, Partnerships, Start-up, Managing Client Relationships, FinTech, numerically competent, Client Facing Role, Strategic Partners, strategic accounts associate

Sectors

Responsibilities

• Build and maintain relationships with internal and external stakeholders
• Conduct business reviews to ensure clients are satisfied with the service and relationship
• Attend meetings with partners to build relationships with existing accounts
• Resolve and where necessary escalate areas of concern as raised by partners
• Monitoring company performance against service level agreements and flagging potential issues
• Updating the CRM and ensure internal stakeholders are aware of changes with partners
• Liaise with internal departments to ensure client needs are fulfilled effectively
• Develop and manage account plans to ensure short, mid and long-term targets can be reached
• Lead on developing new creative and commercial initiatives together with internal and external stakeholders
• Manage campaign planning and execution from planning phase all the way through to launch with the ability to deliver to set timelines
• Collaborating with diverse teams (Legal, Marketing & Risk, Tech Development, Sales and Operations) to ensure an effective, efficient and timely delivery of projects with clear content and deliverables
• Support Head of the team with reporting and analysis
• Help to grow company revenue by pro-actively aiding execution on business development ideas generated in the team
• Support delivery against company ambition to grow and scale its business model and penetrate strategic sectors whilst meeting short, medium and long-term sales targets.

About you

• Self-disciplined and self-motivated with excellent interpersonal skills
• The ability to act proactively and with limited direct supervision, while at the same time recognizing when matters need to be referred
• Confident and adaptable outlook
• Previous experience working in a client facing role / track record of managing client relationships
• Excellent interpersonal skills necessary to sustain effective relationships both internally and externally
• Excellent communication skills both written and verbal;
• Good with PowerPoint and Excel
• Experience using Salesforce desirable
• Be comfortable working in a distributed environment (video and conference meetings)
• Numerically competent