Customer Support Exec - Home-Services Platform | Working Remotely

Customer Support Executive - Home-Services Platform | Working Remotely
100% Remote Working for the Right Candidate
up to £28,000 depending on level of experience and skills + No Commute + Excellent Company Perks & Benefits

Are you a results orientated, dynamic and enthusiastic 'hunter'... but also patient, empathetic and someone who really understands what amazing customer service is and how you can make customers happy? Are you technologically minded, with experience or sound knowledge on trade services e.g. plumbers, electricians, handyman etc? If so, we need to talk...

We recruit world-class talent as our customers demand the very best experience that you’d expect from a trusted international leader. If we like your profile we’re going to email you to say “Hi“ and invite you to tell us how you would handle a challenging customer. If you are unable to invest 10-15 mins from the comfort of your own home to support your application this probably isn’t the role for you...

Who we are:

Based in Shoreditch, London, we are the UK's top connected home services company, offering over 50 home services carried out by trusted, experienced and insured professionals across the UK. We’re expanding via partnerships with major retailers, insurance companies, energy providers and estate agents by providing them with white-label tech solutions and access to a strong network of tradespeople. We love to hustle and getting stuff done with a lean and efficient team.

Customer Support Executive Role and Duties:

We’re currently seeking an enthusiastic and quick thinking Customer Support Executive to help manage all aspects of customer interaction with a focus on week-end coverage. Working with our outsourced contact centre in the Philippines, your main focus will be monitoring and resolving escalated customer complaints and disputes. You will be supported by (and be reporting into) our Customer Operations Manager.

You will contribute greatly to this area of the business, and accordingly your responsibilities will include:

+ Taking ownership and dealing with delicate, high priority issues (mainly) associated with our B2B partner accounts, with an aim of offering first contact resolution to the issues raised (via email and phone)
+ Mediating resolutions between customers and suppliers to ensure a fair outcome for both parties (via email and phone)
+ Managing our communication with customers via social media
+ Monitoring jobs on our CRM tool to oversee the smooth fulfillment, commencement and completion of jobs, ensuing all services are completed on time and to a high standard
+ Helping evolve current processes and procedures by highlighting areas for improvement and help in implementation of new processes related to common issues encountered

Hours of Work:

This role is for a full-time position working on week-end coverage – you will get 1 week-end off a month. You will be working 5 days a week between 9am to 6pm, except Saturday which will be between 8am to 5pm.

Location:

100% remote working.

Start Date:

ASAP

Benefits:

+ Competitive salary (up to £28,000 depending on level of experience and skills)
+ Mac stuff
+ FREE gym membership
+ FREE breakfast and snacks
+ Fun social culture

See you on the other side!

You may have worked in the following capacities:
Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Retail Customer Services, Concierge Services, Hotel / Hospitality Customer Liaison, Tech Company Customer Support, Customer Advocate, Guest Relations, Front of House, Gig Economy Customer Support, Customer Escalation Manager, Tier 2/3 Customer Resolution Support. 

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.