IT Service Desk Technician

Job title: IT Service Desk Technician

Status: Permanent, 36 hours per week

Location: Leeds Head Office

Salary: £19,496.24 per annum

Closing Date: Wednesday, 28^th March 2018

Skills for Care has an exciting opportunity for an IT Service Desk Technician to join our existing team providing high quality IT Support. You will gain extensive practical training and hands on experience with a team of experienced professionals.

What we do

Skills for Care is the employer-led workforce development body for adult social care in England. We work with employers across England to make sure their people have the right skills and values to deliver high quality care.

The Role

As an IT Service Desk Technician, you will provide excellent customer focused first and second line ICT support, advice and guidance to Skills for Care staff and ensure that incidents and requests are dealt with promptly and appropriately. You will provide remote support to field based employees along with assisting with implementation of ICT projects across the organisation.

Requirements of the role

• Experience administering Active Directory and Microsoft Office 365

• The ability to build relationships and communicate effectively and passionately with colleagues and peers.

• Experience of working to SLA

• Comfortable working within a fast-paced environment.

You will have the ability to multi-task, prioritise and meet deadlines under pressure whilst maintaining professionalism and accuracy, have a strong attention to detail and be able to work as part of a team.  You will have excellent communication skills with a willingness to interact with users on a regular basis along with having strong trouble shooting skills for Windows operating systems.

The successful candidate must be able to provide good levels of customer service with ICT system users, have some experience of Microsoft technologies such as Windows 7, 10 Office 365, and be able to troubleshoot hardware and software problems.