Dutch-Speaking Customer Solutions Associate

Brook Street Recruitment is delighted to be working on behalf of our Belfast client to recruit a Dutch speaking Customer Solutions Associate to join their fantastic team.

THIS IS NOT A CALL CENTRE !!

As the new Customer Solutions Associate your responsibility would be to provide, a reliable, helpful and correct Customer Solutions in aspect of sales, first line product support, stock and service queries.

Responsibilities

Customer Solutions
* Ensure all sales orders are accurately processed on day of receipt
* Follow up and reply to all queries from dealers and end consumers on a daily basis regarding product specifications, prices and stock availability
* Recommend alternative products as a substitute when product are unavailable
* Inform line manager and relevant Area Sales Managers of any dealer or stock problems on a daily basis
* Communicate product availability to General Managers and Commercial Managers and process product allocation as instructed
* Compile SAP sales data on a frequently basis for timely inclusion into the sales binder on request
* Send out brochures and reviews to dealers (and end consumers if needed)
* Process all service credits accurately and on day of receipt
* Screen and filter technical calls on behalf of product and service departments
* Ad hoc sales reporting and open order reporting
* Work closely together with the Commercial Managers and Commercial assistants to allocate available stock to the open orders

Product Support
* First line pre-sales information for end consumers by answering phone calls, web chats and e-mails through our Customer Relationship Management system (CRM)
* Provide first level after-sales product support and troubleshooting for end consumers by answering phone calls, web chats and emails through our CRM system
* Keep yourself up to date on new product developments via our in-house eLearning platform and by joining internal product trainings

Service/Warranty
* Check repair status for dealers and end consumers in our Service Notification system (SNN)
* Manage and control our SNN process by providing reports and information when required

Criteria
* Experience in a similar position with customer service and some basic product awareness is preferred.
* Language skills: Bilingual Dutch/Belgium and English (fluent verbal, basic written skills)
* IT skills: MS Office (Excel). SAP, CRM experience are an advantage
* Customer focussed
* Well organized
* Excellent communication skills (listening, verbal communication, persuasiveness)
* Good team player

Please send CV via the link