Team Leader - Multiple Complex Needs
Closing date: 19 March 2018 at 11.30pm We're looking for a client-focused individual with broad experience of advice, support or welfare work and multiple and complex needs to join us as a Team Leader and play a vital role in the Changing Futures Together programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. About the Service Funded by the Big Lottery Fulfilling Lives fund, the Changing Futures Together project focuses on long-term service and system change. It helps individuals with multiple and complex needs lead fruitful, satisfying lives, ensuring that the successful models and approaches pioneered by this project enter the mainstream. The Lead Worker Peer Mentor Service is just one of its work streams, and strives to bring together both lived experience and professional knowledge to ensure clients can engage in a service that's tailored to their needs. About the Role As a Team Leader, we'll rely on you to support and manage a team of Lead Workers and Peer Mentors to ensure the most effective service is delivered to our clients and positive outcomes achieved. You'll also be responsible for helping the Service Manager to mobilise and promote its delivery within Birmingham. Allocating referrals and working with the Service Manager and Commissioners to identify gaps in provision and examples of positive and negative practise in service delivery will be important too. This will then be used in evaluation to contribute towards effective and demonstrable systems and policy change within the City. Setting staff objectives and targets, monitoring the quality of work, identifying best practice and acting as a critical point of contact for referrers - all are aspects of this interesting and challenging role. About you To succeed, you'll need solid experience of multi-agency working at a supervisory or management level within a safeguarding framework. Knowledge of the multiple issues of supporting individuals with complex needs and the difficulties faced when accessing local services is essential too, with an understanding of employing individuals with lived experience of those needs an advantage. Forward thinking and flexible, you actively support the introduction of new ideas, methods and processes and are adept at helping to develop a person centred and co-produced service. You're also used to engaging with stakeholders and partners at a variety of levels and have sound knowledge in areas like homelessness, mental health, offending and/or substance use. Benefits include 30 days' annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development. For further information about the role and the benefits of working for Shelter please visit our website. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.