Customer Service
- Recruiter
- Brook Street
- Location
- Salford, Greater Manchester, England
- Salary
- Up to £18450 per annum + Additional Incentives
- Posted
- 06 Mar 2018
- Closes
- 03 Apr 2018
- Ref
- MAN/859008
- Contact
- Emma
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Call Centre - Inbound, Call Centre - Outbound, Customer Service Advisor, Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
Our client are a Blue Chip Healthcare Organisation who are looking for exceptional customer service advisors to join the team. Based on Salford Quays, Manchester - with excellent transport links.
You should have previous experience within customer service and a steady work history.
The job holder will be responsible for establishing eligibility for the customer to use their policy. You will pre authorise or decline treatment in line with policy coverage and guide the customer along the most appropriate treatment pathway. To provide a confident, knowledgeable and efficient front line service to customers via multi contact channels (inbound, outbound and digital).
Please apply if you have 5 GCSE`s or equivalent or demonstrated good level of education in previous positions held. You must have previous experience of working in a customer services environment and demonstrate strong customer focus skills. You must have excellent I, communication and listening skills . You must also have the ability to combine talking and typing skills, and the ability to deal effectively with internal and external customers of all levels must be resilient and able to keep difficulties in perspective. You will deal calmly and professionally with highly emotional, sometimes irrational, anxious and uncertain customers within a pressurised environment. You will handle telephone calls with knowledge, confidence, maturity and tact.
Salary is £18,450 with additional bonuses and incentives... it`s 37 hrs per week shifts between 8am and 8pm Monday to Friday and occasional Sat (typically 1 in 4-5)
Please call Emma on 0161 228 6245 or email me your updated CV