Helpdesk Operative (Administrator, Support) MEAR61002

Helpdesk Operative (Administrator, Support) MEAR61002

Livingston

Up to £24,000

Here at Mears Group our vision is to make a positive difference to the communities we serve.

Mears offers a comprehensive facilities management service that encompasses multi-disciplinary activities within the built environment and the management of their impact upon the serviced property.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a Helpdesk Operative to join us in Livingston.

Within this role you will provide helpdesk support across the regions and will provide admin and helpdesk support to the various contracts within Mears FM.  You will assist in liaising and communicating effectively with the stakeholders, client contacts and contractors to achieve reactive task SLA’s, 100% PPM completion to achieve contract compliance across the relevant contracts.

You will also be responsible for the day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks.   Your Helpdesk operations will also include phone and computer work, generating reports, processing timesheets where applicable, ordering materials, and general office duties.

In order to be successful in this role, you will have strong administrative and organisational skills; with the ability to prepare, compile and present letters, spreadsheets, reports and general documentation using various PC packages and media.  Experience of prioritising timescales for workload, PPM and helpdesk is also essential.

Proficiency in Word, Excel and email will be required and, although not essential, knowledge of Helpdesk CAFM software would be an advantage.

In addition, the successful candidate will possess GCSE/NVQ or equivalent in both Maths and English coupled with RSA stage 2, or equivalent keyboard skills.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

• Training and development
• Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
• Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
• Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.