Initial Response Officer
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve. Victim Support is looking for multiple part-time Victims Services Initial Response Officers to work 20 hours per week Monday to Friday, based in Shoreham, West Sussex.Victim Support is the national charity that helps people affected by crime. We are facing many new challenges and opportunities for developing and delivering our services nationwide, and are looking for outstanding people to drive the organisation forward and share its passion in wanting to make a difference in people's lives.This role will entail contacting victims by telephone in a call-centre environment to improve and maintain rates of successful direct contact made and provide up-to-date and relevant information to victims by carrying out service needs assessments following agreed processes and timescales.The role will largely include identifying service needs, recording the results of the assessment and provide a tailored response to each victim's needs. Also facilitating the delivery of identified needs by referring on to another appropriate service on behalf of the victim using agreed processes, or by directing referrals to an appropriate colleague to allocate a Victim Support worker.You will need experience of delivering a service in a statutory, voluntary, community or private social care setting and working to agreed standards and procedures.It is essential that you are able to communicate effectively, verbally and in written form, including telephone skills. An online typing-skills speed test will be part of the interview process. It is also necessary for you to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions.Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.