Senior Mortgage Advisor / Team Leader

Pure Resourcing
01 Mar 2018
29 Mar 2018
Contract Type
Full Time
Mortgage Team Leader / Senior Mortgage Advisor - Hammersmith

Interested in being part of a new and exciting mortgage brokerage that is looking to revolutionise the mortgage industry?

Our client is one of the UK's leading mortgage services providers. They are launching a new division that is focused on providing clients with a first class customer service experience during the remortgage process. Utilising the latest technology, it will enable clients to have a lot more control of the process and their remortgage journey.

An exciting opportunity is available for a Senior Mortgage Advisor / Team Leader to
lead, coach and develop a team of circa 8 mortgage advisers creating an atmosphere
in which they can flourish.

Key Responsibilities:

Act as a whole of market mortgage guru (e.g. product, lender & criteria knowledge) and be the bump up person if cases get stuck.
Carry out one to one meetings with your advisers
Work with T&C Manager to 'coach up' any CAS performance gaps
Lead team training sessions both informal and formal
Oversee the update to all training and process manuals
Identify future talent and support them to reach their full potential
Seek to automate operational inefficiencies & track success factors
Collate, analyse and challenge case and adviser MI to constantly raise the
performance bar
Assist the COO with building out the Operational Control Framework within the
mortgage adviser team
Support customers with mortgage advice, recommending products based on
their individual circumstances
Gain valuable customer feedback and insight, which will shape how we grow as
a business
Drive us to do brilliantly for our customers, influence and inspire those around
you to do the same
Ensure your use of systems is excellent, you show great attention to detail and
adherence to compliance standards
Maintain your professional qualifications and industry knowledge

Experience required:

CeMAP 1, 2 and 3
Independent mortgage experience essential.
Previous team leader/manager experience will be a distinct advantage
Full mortgage qualification and competent status achieved within 2 years of
entering a Financial Services sales role
Good aptitude for numbers and comfortable working with data, evidenced by
academic qualifications (ideally)
High ethical standards and motivation to adhere to compliance standards
Massive customer focus and drive to put the customer at the heart of all you do
Strong drive and great work ethic
Brilliant communication standards and ability to engage with customers and
Passion for this venture and contributing to its success

Salary: GBP35 - 50k Basic + Bonus + Benefits