Customer Service Advisor - FTC

Customer Service Advisor - FTC
Salary circa £14,000 (pro rata part time 25 hours per week)
Walsall, West Midlands
Fixed Term Contract (various contract durations available from 3 months to 12 months) 25 hours per week

Early applications are encouraged as often we experience a high volume of interest for posts. We will review applications on a daily basis and once we have received sufficient applications we reserve the right to bring forward the closing date.               

‘Deliver a strong business fit for today and prepared for tomorrow’ is one of our five strategic aims and the one that sets out our commitment to channel shift and harnessing technology in order to offer cutting-edge services, reduce costs and improve customer experience.

The role will involve being the first point of contact for whg customers; you will create the right first impression and be able to build rapport with our customers; demonstrating tact and diplomacy in a calm and professional manner.  You will have the ability to work well on your own and cope well under pressure, particularly when there is a peak in customer demand.

We are looking for candidates who will be able to provide a professional and responsive customer orientated service to our customers via our Contact Centre and receptions. You will have recent and relevant experience of working in a customer service environment, the ability to verbally communicate clearly and effectively is essential.

You must be flexible, as the Customer Service Team operates shift patterns between 08.00am and 20.00pm Monday to Friday and 08.0am to 13.00pm Saturday.

For further information, please refer to the attached Job Description.

whg is a customer focused organisation with a strong social purpose. We have aspiring success measures to meet and we are confident that we can achieve them.

Here at whg one of our corporate aims is ‘to be an exceptional place to work that attracts, develop and retains talent’.  We recognise that our success as a business depends largely on the quality and commitment of our colleagues, which is why in return we offer you a great place to work. Our range of benefits includes:

• Learning and development opportunities
• Generous annual leave entitlement
• Flexible working arrangements
• A choice of pension schemes including a defined benefit pension scheme
• Childcare vouchers
• A health cash plan and access to health and wellbeing services
• A reward scheme offering colleagues cashback / money off at over 450 leading high street and online retailers

whg is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.