Customer Service Officer x5

Customer Service Officer x5
Located at our offices in Ampthill, Towcester or Higham Ferrers
£21,774 per annum

3x permanent
2x Fixed Term Contract

Are you looking for a career in Housing?
Are you passionate about Customer Service?
Do you enjoy being part of a team and dealing with the public?

If you have these qualities together with an interest in social housing, then we would like to hear from you.

Grand Union Housing Group is an innovative leading provider and developer of affordable housing and related services in Bedfordshire, Northamptonshire and Buckinghamshire, managing around 11,000 properties.

We currently have opportunities for Customer Services Officers to join our busy teams based in Ampthill, Towcester or Higham Ferrers.  The key responsibility of this role will be to provide high quality customer focussed service for both internal and external customers/tenants.

As a first point of contact you will deal with various enquiries - predominantly by telephone but also by email, post and visits through reception.  You will deliver our promises and be clear about what we can and cannot do.

The successful candidates will have the experience and resilience to work within a busy and pressurised office environment, primarily dealing with telephone calls across a varied range of services including property maintenance repairs (using diagnostic software) and Rent enquiries/arrears, as well as responsible for the main Reception area of which you will give an excellent impression of our offices to all customers.

You will be responsible for recording all data, communications with customers, contractors and ensure that feedback is followed up and dealt with.

You will also have the opportunity to get involved in looking at ways to move forward in digital innovation in the delivery of customer services in the digital age. 

As a strong communicator you will be a great team player with a flexible attitude and the ability to work independently.  Ideally, you have knowledge and experience of working within a housing environment. You will be numerate and have the ability to organise and prioritise your workload.

You will ensure that all customers are treated with respect at all times and will assist with the administration and office management.

We are looking for the ideal candidate to have an interest in the aims of the Association and if required have the confidence to deal with people in sometimes difficult situations.