Team Leader (Court Services) - Bournemouth Crown & Poole Magistrates C

Citizens Advice
01 Mar 2018
27 Mar 2018
Engineering, Defence
Contract Type
Full Time

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Team Leader (Court Services) - Bournemouth Crown & Poole Magistrates Courts
GBP23,230 per annum
Location: Bournemouth Crown Court or Poole Magistrates Court
36 hours and 15 minutes
Job Ref - 18\030

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015. The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

We are looking for someone with an excellent understanding of stakeholder engagement and experience of managing a large team across multiple sites.

As the Team Leader (Court Services) you will be responsible for the delivery of the Witness Service within two courts and a remote link site. You will be responsible for the effective coordination and development of approximately 30 volunteers who support witnesses in their journey through the criminal justice system.

This role is also responsible for developing and maintaining local key stakeholder relationships with a view to enhancing partnership working, maintaining and enhancing service delivery standards and effectiveness.

We are seeking candidates who have managed a multi site team to develop and motivate volunteers and staff, experience of building effective relationships and creating partnerships with key organisations and other stakeholders.

Experience of the non-profit sector is desirable, but not essential.

Job share will be considered for the right candidates.

For more information and to apply, please click the apply button.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under represented in our workforce.

Closing date: 25 March 2018

Interview date: 4 April 2018