Customer Experience Manager

Equals One
Burnley, Lancashire
salary 53,191 plus car allowance
01 Mar 2018
25 Mar 2018
Contract Type
Full Time

Customer Experience Manager

The spot salary for this post is £53,191 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

car allowance £1,250 per annum paid monthly (subject to TAX and NI deductions, non pensionable)

Permanent – full time 35 hours pw

Burnley, BB11 1NN

Accent is a registered social housing provider. We currently own 21,500 homes which over 34,000 residents call home. Our regional offices are in Shipley (Head Office), Middlesbrough, Burnley, Camberley and Peterborough. We deliver our services around three key themes, ‘personal,’ ‘modern’ and ‘better’. Together these make up our vision of Accent - a thriving organisation with its residents at its heart.

The aim of this role is to support the Director of Customer Services - North and to deliver an excellent customer experience to every person living in one of our 4,000 homes across the region.

You will:

·Support effective engagement with our customers to make sure that they have real influence on service delivery design and outcomes.

·Deliver the regional priorities for Housing Management, Customer Support, Income Management (including Debt Recovery), Independent Living and Estates Standards and ensuring that they are delivered.

·Set targets that focus on customer retention, customer care, estates standards and safety as you will be the customers advocate at all levels and forums.

·Identify ways to simplify and improve all processes when customers interact with Accent.

·Build local relationships across the region that will help us offer a better service and experience to our customers.

You should have:

·Significant experience in the affordable housing sector or other relevant sector.

·A track record of achieving great performance.

·Evidence of success in performance and change management.

·Substantial evidence of problem solving.

·An approachable manager that coaches, enables, motivates and values others.

Closing date 25th March

Interview date 6th April