Area Operations Support 

Area Operations Support 
Cardiff 
£24,500 per annum

Are you an engaged and enthusiastic customer service professional with an SIA frontline licence? Could you organise, roster and help to manage a vital security office? If so, read on.  

Offering pioneering security solutions across the globe, Securitas specialises in ensuring customers’ safety, protection and peace of mind. We are now looking for an Area Operations Support professional to join our team.    

Focusing on improving and investing in our teams, Securitas promotes a wide array of learning activities to enable our staff to fulfil their potential. If you feel you could succeed within this exciting global culture, this is the role for you.   

In this Area Operations Support role, you will be tasked with supporting your branch in the provision of security services.   

Specifically, you will ensure the roster for all officers covers holiday, potential sickness and absence, making sure that service levels are achieved.   

You will also provide administrative support to the region, assisting Operational Teams and ensuring compliance with all company, contract and statutory policies and processes.   

Additionally, your duties will involve:   

- Acting as the first point of contract for security personnel queries   
- Maintaining records, contracts and IT systems   
- Ensuring that colleagues have completed the required training to succeed in their roles   
- Assisting with recruitment activities   
- Updating assignment instructions   
- Processing uniform requests   

Interested? To be considered, you will need:   

- Customer service experience   
- An SIA frontline licence   
- Good IT skills 
- A full, clean driving licence   

Proactive and organised, as the Area Operations Support, you will need superb written and verbal communication skills, the ability to prioritise effectively and plenty of initiative.   

Please note, this position will form part of the out of hours Duty Manager roster.

To apply for the role of Area Operations Support, please apply via the button shown.   

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.   

Additional Keywords: Area Operations Support, Operations Support Officer, Administration Officer, Administrator, Office Administrator, Operations Administrator, Security Administrator, Customer Service Advisor, Customer Service Executive, Customer Support Advisor, Customer Services Representative. 

37.5 hours per week, Monday - Friday