Service Desk Analyst

This is an opportunity to join a leading supplier of bespoke touch screen kiosk solutions and provide bespoke software and support services - specifically kiosks/TVMs.

This company has as a vibrant office and manufacturing environment including specialist teams in development and production. There is an on-site carpark. They work with large and small customers from the public and private sectors of medical, transport, local government and many more.

They are looking for a technical minded, enthusiastic, bright and self-motivated individual to support customers and take ownership of incidents. Training will be provided and there is an opportunity for career progression. The salary is negotiable based on skillset and experience.

You will be supporting:

- Windows OS (7/10)
- Hardware devices (eg thermal printers, Chip&Pin machines, cash devices etc)
- Company Bespoke software applications

Duties include:

- Taking and logging incidents alongside first line
- Investigating and Responding to incidents in accordance to SLAs
- Monitor and manage the service desk
- Liaising with on-site engineers to resolve issues
- Fault finding and problem solving
- Software configuring and deployment

The successful candidate will have:

- A passion for technology
- Strong customer service skills
- Excellent organisation skills
- The ability to build strong trust and service-based relationships with client