Customer Care - Glasgow
CUSTOMER EXPERIENCE
- Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers
- Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
- Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g.:
- Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods
- Support in store events with enthusiasm
- Use initiative and confidence - approach and interact with customers
- Answer customer queries confidently and professionally - keep up-to-date with knowledge on our food and promotions
- Monitor food quality being consumed by customers
- Treat all customers and colleagues with courtesy and respect
- Work as a supportive team member