Customer Care - Liverpool

CUSTOMER EXPERIENCE

• Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers
• Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
• Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g.:
  • Be patient with customers who need help, offer to explain the menu
  • Get to know regular customers and treat them individually
  • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods
  • Support in store events with enthusiasm
• Use initiative and confidence - approach and interact with customers
• Answer customer queries confidently and professionally - keep up-to-date with knowledge on our food and promotions
• Monitor food quality being consumed by customers
• Treat all customers and colleagues with courtesy and respect
• Work as a supportive team member