Technical Support Engineer
- Recruiter
- Anonymous
- Location
- Ely
- Salary
- Competitive
- Posted
- 28 Feb 2018
- Closes
- 28 Mar 2018
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
We are looking for a technically minded individual keen to pursue a career within photonics for an expanding business based in Ely, Cambridgeshire.
Responsibilities
* Work closely with local Engineering and global Technical Support teams to provide front-line support, via phone and e-mail, to UK customers in Academic, Government and Commercial sectors
* Communicate with customers to understand their application and to help identify solutions
* Provide support to other sites regarding products manufactured in UK office
* Assist with the development of new products by providing feedback on concepts from a customer's perspective as well as testing and reporting performance and non-conformance
* Identify new product opportunities through customer conversations
* Assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training
* Occasionally attend domestic and international tradeshows as well as participate in customer visits
Requirements
* Masters degree or equivalent industry experience in Physics or Life Science discipline is highly desirable
* Experience with optical fibre, optics, electronics and lasers
* Excellent communication, attention to detail and follow-up skills required
* Computer literate
Responsibilities
* Work closely with local Engineering and global Technical Support teams to provide front-line support, via phone and e-mail, to UK customers in Academic, Government and Commercial sectors
* Communicate with customers to understand their application and to help identify solutions
* Provide support to other sites regarding products manufactured in UK office
* Assist with the development of new products by providing feedback on concepts from a customer's perspective as well as testing and reporting performance and non-conformance
* Identify new product opportunities through customer conversations
* Assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training
* Occasionally attend domestic and international tradeshows as well as participate in customer visits
Requirements
* Masters degree or equivalent industry experience in Physics or Life Science discipline is highly desirable
* Experience with optical fibre, optics, electronics and lasers
* Excellent communication, attention to detail and follow-up skills required
* Computer literate