Vantage Implementation Manager (FTC)
- Full Time
Dedicated to the implementation for the c4-5 months it takes, you will drive the territory/region adoption of Vantage using a consistent implementation framework and support model
Consult with the territory/region to help them understand the change required relating to the implementation of Vantage, and to ensure they are positioned for success on their go live day
Lead the virtual kick off call to explain what happens during implementation, what the key steps are, and the key sign off points
Lead the onsite workshop where:
the Vantage homepage is designed
business process As Is - To Be is wireframed
the territory/region are upskilled on content curation processes
the Global Learning Taxonomy is explained as well as ongoing governance
Work with the Global technical representative to ensure that any Cornerstone configuration changes required are done against timelines with adequate risk management
Ensure Vantage functional knowledge is always updated, including Watershed LRS, ContentSphere, and Vantage mobile
Ensure knowledge of Global learning content management processes are up to date
Join implementation team calls to share and gather knowledge from colleagues
Escalate issues, concerns to Vantage Service Delivery Manager in a timely manner.
Excellent project management skills, with a close attention to risk and issue management, and change control
A strong understanding of, and passion for Digital Learning and how it can be used to add value and transform the way we learn
Excellent customer focus, ensuring the client needs are fully understood and taken into account when making recommendations
Proven ability in building and continuing to strengthen relationships
A consultant, who leads teams through issues
Clear and confident communication skills
Excellent attention to detail
Weekly reporting and issue escalation
Must be willing to travel, this is a global role that will require travel across the network.
Out of hours flexibility will be required as this role services the network, and frequent virtual meetings and calls are held in consideration of all the world's time zones.
Internal firm services
In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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