Service Delivery Analyst

Leeds, West Yorkshire, England
£20000 - £25000 per annum
27 Feb 2018
27 Mar 2018
Recruitment Genius Ltd
IT, IT Support
Contract Type
Full Time
This rapidly growing IT company provides solutions to large global companies. It is a very exciting time for them as they grow their team to support their expansion. They currently have a new role for a Service Delivery Analyst based at their Operations Centre in Leeds City Centre.

Role responsibilities;
- First point of contact for all service delivery queries.
- Define and implement proactive alerting and management information to identify incident and problem trends.
- Oversee the resolution of incidents, working with team members to provide a resolution and escalating when appropriate.
- Provide analytical management information.
- Deliver quality assurance activities to ensure policy, procedure and regulatory requirements are adhered to.
- Develop and maintain excellent relationships with both internal and external customers.

Skills and Experience;
- Strong understanding of ITIL and IT Best Practices ( ITIL Foundation certified preferred).
- A logical approach to troubleshooting, diagnosing and resolving problems.
- Embraces change, seeking opportunities for continuous improvement.
- Experience of working in a customer focused environment.
- Experience of working effectively as part of a team with the ability to work under pressure and prioritise work.
- Excellent communication skills including telephone manner and strong customer service skills.
- Good organisational skills.
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

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