Customer Services Team Member - Call Centre
- Recruiter
- Anonymous
- Location
- Milton Keynes
- Salary
- Competitive
- Posted
- 27 Feb 2018
- Closes
- 27 Mar 2018
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
My client is looking for numerous Customer Service Team Members to work in their Credit Services Team within their Call Centre.
The Credit Services Team Member's primary objective is to develop effective repayment solutions, allowing for the customer's specific circumstances, realising the most successful outcome for both the business and the customer.
Permanent position, with a starting salary of GBP8.20 per hour (GBP17,056) that increases to GBP18,000 after 12 months.
40 hours a week across 5 working days, working 8 hours a day within the operating hours of 8am - 9pm Monday - Friday.
You will be required to work every other Saturday 8am - 1pm
This is an exciting opportunity to gain experience working in a corporate, busy and fun environment.
My client offers, training and development, career progression and social activity/atmosphere.
Duties for role:
??Fully investigate why customers are in financial difficult to build a clear picture of their circumstances
??Effectively communicate with customers on both inbound and outbound calls, building an open, honest and trustworthy relationship and managing the call in line with policy, customer experience principles and best practice
??Effectively question and challenge customers to establish a clear and fair income and expenditure picture, recording the details accurately on the system
??Utilise and analyse all information to establish the most balanced solution for the customer based on their individual circumstances, demonstrating decision has been made responsibly
??Successfully achieving and seeking ways to continuously improve, all individual and team key performance metrics, and pro-actively contributing to the achievement of department targets
??Complete all tasks on time and to ensuring department procedural steps are followed without fail
??Effectively process card payments without error
??Develop a full knowledge of relevant credit and lending policy, regulation, TCF and Legal requirements relating to Credit Services
??Identify opportunities to improve processes and service delivery to enhance the customer experience
??Actively seek feedback and undertake self-assessment to understand and improve your performance levels, take ownership for your own development and identify opportunities to maintain and grow your knowledge/skills - ask for help and support where you need it
The Credit Services Team Member's primary objective is to develop effective repayment solutions, allowing for the customer's specific circumstances, realising the most successful outcome for both the business and the customer.
Permanent position, with a starting salary of GBP8.20 per hour (GBP17,056) that increases to GBP18,000 after 12 months.
40 hours a week across 5 working days, working 8 hours a day within the operating hours of 8am - 9pm Monday - Friday.
You will be required to work every other Saturday 8am - 1pm
This is an exciting opportunity to gain experience working in a corporate, busy and fun environment.
My client offers, training and development, career progression and social activity/atmosphere.
Duties for role:
??Fully investigate why customers are in financial difficult to build a clear picture of their circumstances
??Effectively communicate with customers on both inbound and outbound calls, building an open, honest and trustworthy relationship and managing the call in line with policy, customer experience principles and best practice
??Effectively question and challenge customers to establish a clear and fair income and expenditure picture, recording the details accurately on the system
??Utilise and analyse all information to establish the most balanced solution for the customer based on their individual circumstances, demonstrating decision has been made responsibly
??Successfully achieving and seeking ways to continuously improve, all individual and team key performance metrics, and pro-actively contributing to the achievement of department targets
??Complete all tasks on time and to ensuring department procedural steps are followed without fail
??Effectively process card payments without error
??Develop a full knowledge of relevant credit and lending policy, regulation, TCF and Legal requirements relating to Credit Services
??Identify opportunities to improve processes and service delivery to enhance the customer experience
??Actively seek feedback and undertake self-assessment to understand and improve your performance levels, take ownership for your own development and identify opportunities to maintain and grow your knowledge/skills - ask for help and support where you need it