Quality Assurance and Training Team Member / Team Leader
Quality Assurance and Training Team Member / Team Leader / Contact Centre / Call Centre / Customer Service / Financial Services / Performance Improvement / Implementation / Design Testing / Trainer / Quality Assurance / Training
Croydon Commutable from Bromley, Kingston- Upon-Thames, Epsom, Redhill, Caterham, Leatherhead, Woking, Tonbridge, Crawley, Guildford and Maidstone
Our client protect the futures of millions of people in the UK.
Thanks to them those millions know their future is secure because if their employer goes bust, they'll step in to make sure their retirement savings aren't lost. In fact, hundreds of thousands of people already rely on them. So they're not modest, they know their worth. But they also know yours.
They’re looking for a dedicated Quality Assurance and Training Team Member to join them.
As this position is a central function to the performance improvement team you will be responsible for ensuring our client delivers a consistent high quality service to its customers. This is a varied role, which will involve working with new starters, designing and delivering training on new procedures and processes and coaching and supporting the customer focussed teams. An essential part of your role will be to provide results and make recommendations on the outcomes of the quality assurance reviews and evaluate learning and development interventions.
You will have experience of quality assurance and training and ideally have experience of working in a contact centre environment or financial services environment and be looking for a role with high visibility in an ever changing financial services organisation.
Sound like you? Apply now.
Now is a really exciting time for our client. They’ve got big plans for 2018, and beyond, and they’d love you to join them.
Perks of the job
In return for your skills, experience and commitment they’ll give you a challenging role in a dynamic business where you’ll get the support you need to develop your career in a vibrant environment. And of course, you’ll also get a competitive rewards package.
Our client is proud to be registered as a Disability Confident Employer. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
They are an equal opportunities employer and welcome applications from all sections of the community.
No agencies please.