Customer Solutions Advisor

Customer Solutions Advisor

Basic Salary - £16,000 to £18,000 plus bonus.

Are you looking to join an award-winning company at an exciting time of growth?

Having been ranked in The Sunday Times Fast Track 100 for 2 years running, and winning multiple awards, we are both an established lender and employer in our market. We’re looking for people who live and breathe great customer service to join our busy and vibrant contact centre.

Reporting to the Contact Centre Team Manager, the Customer Solutions Advisor will be responsible for really getting to know prospective customers, understanding their financial situation and the type of loan they’re looking for.  Making and receiving calls through our dialler system, you’ll be setting customers on the path to identifying the financial product that’s suitable for them, always keeping our customers best interests at the heart of what you do. 

The Customer Solutions Advisor role is for you if you have:

- Excellent customer service and communication skills.

- Minimum of 12 months’ experience in a Contact Centre/Call Centre role.  If you’ve got experience in a FCA regulated environment, even better.

- The ability to demonstrate resilience and flexibility in a demanding and fast paced environment.

- PC skills including Microsoft Office applications.

If you’re up for the challenge of becoming our Customer Solutions Advisor, then here’s what you’ll get back:

- Up to 25 days’ annual leave + Bank Holidays

- Your birthday off, every year!

- A healthcare cash plan

- A contributory pensions scheme, matched up to 5%

- Long Service Awards

- Cycle to work scheme

- Life Assurance

- Modern offices at Piccadilly Gardens in Manchester

Sound good? Don’t delay, send your CV across today to become our Customer Solutions Advisor!