Brook Street

Deputy Area Manager

Brook Street
Croydon, Surrey, England
26 Feb 2018
26 Mar 2018
Craig Dicken
Contract Type
Full Time

Hours per week: 40

Accountable to: Area Manager

Key partnership: Senior Behavioural Practitioners

Line Management responsibility: Support Teams


These new role's have been created to build on the successful work our client has achieved in developing cost effective supported living provision for people with the highest needs, including people leaving NHS assessment and treatment units. These posts are being introduced to set up and run new services for people with learning disabilities whom present with challenging support needs, most often with people who have just been discharged from a secure service setting (ATU).

The post's will ensure services are delivered in a way that puts people we support at the centre of their support, promoting rights, choice, dignity, diversity, and value for money. The Deputy Area Managers will be expected to meet organisational and statutory requirements, including delivery of our compliance with Care Quality Commission (CQC) outcomes, with reference to guidelines and our client Standards, Policies and Procedures.

The Deputy Area Managers will provide effective and clear leadership to all employees to ensure standards of performance are maintained to the highest level.

To know the people, we support and staff team's

To maintain appropriate records

To ensure compliance with regulatory requirements

To ensure compliance with duty of care

To ensure the proper application of our client supports policies

To ensure 6 monthly reviews take place

To maintain good working relations with anyone with a stake in the service

To improve practice by being an active and visible leader


To ensure each person we support has a person-centred support plan and that each individual and/or their representative/s have been involved in developing their plan

Ensure care plans and health action plans are regularly reviewed on a six month basis

Ensure that records of financial transactions are maintained in line with statutory requirements and Frontier Supports policies

Ensure that all information is recorded and stored in compliance with Data Protection requirements

Ensure the rights of people we support are promoted and respected at all times in compliance with the Human Rights Act, Mental Capacity Act and Deprivation of Liberty guidelines and our client Policies and Procedures

To build and maintain appropriate relations with care managers and family members

Ensure complaints are recorded in line with our client policy

Ensure all incidents are reported to the Area manager (or covering Area manager) with-in 24 hours

Personalised care & support

To attend multi-disciplinary meetings when necessary, and ensure plans are implemented and reviewed

Ensure the health and well-being of people we support is in line with CQC expectations and our client policies

Maintain and ensure adherence to policies relating to ordering, receipt, recording, storage, handling and administration of medication

Ensure staff are working in line with risk assessments

Record outcomes for the people we support by collating evidence


Ensure that staff members are adequately trained and know how to report and respond to any concerns that could be defined as a potential safeguarding referral

Ensure that safeguarding incidents and medication errors are appropriately reported in accordance with national and local guidelines

Ensure all services are following the legal frameworks of MCA, Dol's and best interests

Ensure the environment is safe, well maintained, equipment is fit for purpose and appropriate for the needs of people we support


Ensure all staff members receive an appropriate induction and meet statutory and mandatory training & qualification requirements

Ensure staff members are supervised in line with our client policy and that annual appraisals are completed

Ensure records are kept in line with our client policies and Data Protection requirements


Be actively involved in the monthly monitoring, assessment and reporting of the quality of the services provided

Ensure that audit recommendations CQC or local authority colleagues are actioned within agreed timescales

Build good relationships with key local authority contacts

Attend provider forums and keep up to date and knowledgeable on local strategies and development opportunities

Monitor properties in partnership with our housing provider Zetetick

To report all maintenance issues to the appropriate housing associations ensuring logs are kept of progress

To ensure all health and safety issues are reported