Operations Administrator

Operations Administrator

Location:  Cambridge, GB

Category:  Administration and Customer Services

Job Title: Operations Administrator 

Contract: Permanent, Full time

Salary: £20,985 - £23,800

Location: Cambridge

What it’s about

Exam Processing is a diverse and fast-paced team within the Operations division of Cambridge Assessment International Education and is committed to excellence and delivering the right results for our candidates. As part of our team you will be joining a supportive group who act as the hub for ensuring that every candidate has the correct mark prior to issuing results. The Exam Processing Administrator plays a vital role within this team engaging with internal and external stakeholders on a wide range of activities. You will be responsible for the accurate delivery of a set of processes while managing several competing deadlines. We are looking for an enthusiastic team player with excellent communication skills who is pro-active and highly organised.

What you’ll be doing

You will:

• develop an in-depth knowledge of processes in the Exam Processing team and carry them out to agreed quality standards and schedules, achieving the overarching goal of providing candidates with the right grade, first time, on time
• process and analyse data accurately, respond to customer queries, investigate issues and perform quality checks on results data
• contribute ideas to process improvements and assist in the design and delivery of improvement projects
• manage changes to processes and working patterns
• keep procedure documents updated
• supervise and train temporary colleagues
• cover ad-hoc tasks as assigned by the Exam Processing Coordinators or Group Manager

What we’re looking for

Qualifications

• 5 GCSE at grade A-C, or equivalent, including Mathematics and English, is essential
• A-level or equivalent is desirable

Skills

• Excellent administrative and organisational skills
• Confident business communication skills
• Proficient user of Microsoft Office (Excel, Word and Outlook)
• Excellent interpersonal skills
• Exceptional attention to detail
• Ability to learn new skills and processes easily and quickly
• Ability to prioritise own workload and manage conflicting priorities

Experience

• Working in a busy administrative role to tight deadlines
• Maintaining spreadsheets and databases
• Introducing process improvements
• Email and phone communication with customers

• Following written procedures
• Liaising with multiple stakeholders

Behaviours

• Flexible and adaptable
• Team player
• Pro-active and able to work well on their own initiative
• Focused on providing quality service
• A responsible, ‘can do’ approach 

Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world’s best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners’ potential. 

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays 
• Annual performance related bonus and increases (discretionary) 
• Enhanced maternity/paternity pay and childcare voucher scheme 
• Childcare vouchers
• Employee discount and cash back scheme at 2,500 retailers 
• Cycle scheme 
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

Work/life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 6 March 2018 and interviews will be held on 20 March 2018. As part of the selection process, you may be required to complete a short online video interview.

Going forward all Job Description content will be incorporated into the body of our Job Adverts. This allows candidates to read all the job information no matter where they have seen the job role. A separate job description document may be sent out at the interview invite stage but will include the same content as our advert.

As part of your recruitment process you will be required to undergo a background screening. This will be carried out by our selected supplier, Credence Background Screening Limited.