Reception Manager - Liverpool
- Recruiter
- Signature Living
- Location
- Lancashire
- Salary
- Competitive
- Posted
- 25 Feb 2018
- Closes
- 26 Feb 2018
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Reception Manager - Liverpool LOCATION Our Liverpool accommodation incorporates stunning decor throughout with many of our accommodation sites boasting double whirlpool baths, cinema rooms and fully-equipped kitchens in the very centre of Liverpool A hotel group like no other, take a step back in time as Arthouse Hotel & Signature Apart-Hotel bring the classics back to life. From Dirty Dancing to The Wizard of Oz; our themed rooms are uniquely designed to take your breath away. RESPONSIBILITIES You'll be in the public eye and occasionally having to deal with difficult guests, so the one thing you can't be is shy. However, if you like people and have a flair for communication and leadership, you'll make a great Reception manager. Top of the list of responsibilities is to make sure your team on the front line are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. THE JOB ROLE CONSISTS OF To supervise the professional greeting of clients and visitors, to the highest standards. To manage room reservations ensuring that the bookings team are processing all enquiries accurately. Appraisals and performance management of staff, including monthly meetings. Leading, monitoring, motivating and inspiring the team; providing guidance and support. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services On-going development of skills and knowledge for the FOH team. Produce, manage and operate the reception Rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary Manage the implementation for any change or upgrade in software systems Monitor budget and produce weekly/monthly reporting where applicable Supervise the co-ordination of VIP Functions and events. Review the uniform requirements and source new suppliers if needed To be familiar with social media platforms such as Facebook, TripAdvisor, Instagram. Make sure the guests experience is the best it can possibly be To deal and oversee with any guest's complaints and deal with accordingly. THE IDEAL CANDIDATE WILL HAVE Previous experience in a similar role preferably Strong leadership skills Problem solving and complaint handling Excellent written and oral communication skills Team player Attention to detail Self-motivated Effective time management Job Types: Full-time, Permanent