Brook Street

Customer Service Supervisor Role

Brook Street
Brighton, East Sussex, England
£24500 - £26000 per annum + 2,995 BONUS
23 Feb 2018
23 Mar 2018
Leigh Bulmer
Contract Type
Full Time

Customer Service Supervisor Role

Do you have experience as a team leader or supervisor in a call centre environment? Do you have the confidence to support a team of people, the determination to smash sales targets and the passion to drive a highly successful business forward into a transforming future? If the answer is "yes!" then we have the role for you.

What's in it for you?

We offer a highly competitive starting salary between £24,000 to £26,500, depending on your experience. You'll receive an enhanced annual leave package and the opportunity to gain an exciting bonus of up to £2,994 per annum as well as other incentive schemes. A comprehensive training programme will be delivered and there are fantastic opportunities for development and progression across the company. All this is wrapped up in a warm, energetic workspace located in the centre of one of the UK's most vibrant sea side cities.

What does the role entail?

You will be acting as a brand ambassador for the company, leading a team of up to 15 contact centre agents, motivating them to deliver an excellent customer journey, ensuring first contact resolution where possible. You will be responsible for leading, coaching and engaging teams in achieving their performance targets, whilst balancing the sales and service focus of each team member.

What skills do you need?

You will have experience of driving performance in a target-orientated environment and challenging team members to deliver against objectives. Your ability to manage change and motivate team members will prove invaluable for achieving excellence in a changing environment. You will have experience of managing people and associated 'people' processes. You will possess excellent coaching skills along with knowledge and experience of coaching models.

Your exceptional communication skills go without saying, as does a good standard of English and Maths, and Strong MS Office skills. Of course you will be proactive, self-directed and delivery focussed. You will have knowledge of working in a contact centre environment including call recording, workforce management systems, and FCA/PRA requirements.

You will be passionate about driving performance in a target-orientated environment and challenging team members to deliver against business objectives.

If you think you have what it takes then please apply now! This is an exciting role and we'd love you to be a part of this company's growth and success!! Please contact Laura at Brook Street on 01892 544826 or