Housing and Benefits FIRST Officer

Job Title: Housing and Benefits FIRST Officer

Location: Long Stratton, Norfolk

Salary: £21,963 - £24,964 pro rata per annum

Job Type: Part-Time - 18 hours per week: Permanent

Closing date: 05/03/2018

Job Summary:

It is an exciting time to come and join the Housing and Benefits team. An opportunity has arisen at the company to be a part of our excellent Housing and Benefits service who, working within the Early Help team have a great track record of helping customers and partners to prevent homelessness

There are two key changes being implemented that will shape the future of the service nationally, these being the implementation of the Homelessness Reduction Act and the roll-out of Universal Credit within the area.

Working here would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Their success comes from us being commercially astute and business-like. Continuous improvement is also vital and their employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing:

You will be part of a team delivering comprehensive housing and benefits service to customers in their homes or in temporary accommodation, giving exceptional benefit advice, tenancy training and homelessness prevention solutions through Early Help and within the framework of the new Homelessness Reduction Act.

Main duties & responsibilities:

You will be part of a team delivering comprehensive housing and benefits service to customers in their homes or in temporary accommodation, giving exceptional benefit advice, tenancy training and homelessness prevention solutions through Early Help and within the framework of the new Homelessness Reduction Act.

You must:

• Have experience of working in a housing or other customer outcome focused environment.
• Have an understanding of the legal and regulatory framework underpinning housing.
• Be able to prioritise and manage a complex caseload, whilst managing day to day demands in a busy and pressurised environment.

What's in it for you?

The package includes employer pension contributions of 15%, performance related pay up to 4%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexi time, on site café, compassionate leave and sickness entitlement for times of need. As a Platinum Investors in People you will have regular reviews with your line manager and a personal development plan. We also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.

If you are interested in this role please click the APPLY button and further information will be sent to your email.

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Candidates with experience of; Housing & Support Officer, Contract Compliance Manager, Housing Manager, Social Care Officer, Senior Housing & Support Officer, Housing Quality Assurance Manager, Compliance Manager, Senior Housing Compliance Officer, Housing Management, Partnership Benefits Officer, Revenues & Benefits Officer, Housing Benefits Officer, Council Benefits Office, Benefits Office will also be considered for this role.