Housing and Benefits Support Officer

Job Title: Housing and Benefits Support Officer

Location: Long Stratton, Norfolk

Salary: £18,746 - £21,268 per annum

Job Type: Full Time - 37 hours per week: Permanent

Closing date: 05/03/2018

Job Summary:

It is a very exciting time to come and work for the Housing and Benefits team. There are two key changes being implemented that will nationally shape the future of the service; the implementation of the Homelessness Reduction Act and the roll-out of Universal Credit within the area.

Working at the company would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Their success comes from them being commercially astute and business-like. Continuous improvement is also vital and their employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

Main duties & responsibilities:

• Working in a pressurised fast-moving customer service environment.
• Enabling residents to remain independent and thrive through supporting the delivery of an effective housing and benefits provision. Helping people to find the right solutions at the right time.
• Meeting their customers in their home or face to face at our offices
• Working within a multi-agency environment to provide advice and support, ensuring residents receive the help they need as early as possible.
• Undertaking background research and gathering information.

You must have:

An NVQ level 2 or above (or an equivalent qualification) you should be IT and data savvy with a business intelligence and analytical mind-set. You must have good attention to detail, be organised, confident, professional and have experience of working to targets. You should also have relevant experience in a customer facing environment and experience dealing with vulnerable customers.

What's in it for you?

Their package includes employer pension contributions of 15%, performance related pay up to 4%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexi time, on site café, compassionate leave and sickness entitlement for times of need. As a Platinum Investors in People you will have regular reviews with your line manager and a personal development plan. They also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.

If you are interested in this role please click the APPLY button and further information will be sent to your email.

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Candidates with experience of; Housing & Support Officer, Contract Compliance Manager, Housing Manager, Social Care Officer, Senior Housing & Support Officer, Housing Quality Assurance Manager, Compliance Manager, Senior Housing Compliance Officer, Housing Management, Benefits Officer, Housing Benefits Officer, Council Benefits Officer, Partnership Benefits Officer, Revenues & Benefits Officer will also be considered for this role.