FIRST Officer - Early Help / Financial Independence Officer

Job Title: FIRST Officer - Early Help

Location: Long Stratton, Norfolk

Salary: £21,963 - £24,964 pro rata per annum

Job Type: Part-Time - 18 hours per week: Permanent

Closing date: 11th March 2018

Job Summary:

Financial Independence, Resilience, Skills and Training

Do you like working directly with people and being part of busy team? Do you like dealing with interesting situations and coming up with fulfilling outcomes which have a truly positive impact on people lives? Then read on...

What you could be part of:

Working at the company would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Their success comes from them being commercially astute and business-like. Continuous improvement is also vital and their employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

Main duties & responsibilities:

• Working with colleagues to support customers to achieve financial independence, sustain accommodation and build resilience against future challenges.
• Helping customers to access health and wellbeing services and opportunities around employment and training.
• Providing advice and support to customers of the multi-agency Early Help Hub.
• Working on a one to one or group basis with customers in the community and in their homes.
• Carrying out a variety of tasks including; assessing customer needs, support planning and providing one to one support across a range of needs.

You must:

• Be enthusiastic and resourceful people to help customers achieve their potential.
• Be motivated and adaptable individuals who have knowledge of welfare benefits, money management, housing and homelessness issues.
• Have an ability to manage your own workload.
• Have excellent communication skills.
• Have experience of dealing with challenging customers and difficult situations in a sensitive manner.

What's in it for you?

The package includes employer pension contributions of 15%, performance related pay up to 4%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexi time, on site café, compassionate leave and sickness entitlement for times of need. As a Platinum Investors in People you will have regular reviews with your line manager and a personal development plan. We also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.

If you are interested in this role please click the APPLY button and further information will be sent to your email.

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Candidates with experience of; Financial Independence Officer, Financial Resilience Training, Independence and Resilience Training, Community Support Officer, Financial Wellbeing Officer, Housing & Support Officer, Contract Compliance Manager, Housing Manager, Social Care Officer, Senior Housing & Support Officer, Housing Quality Assurance Manager, Compliance Manager, Senior Housing Compliance Officer, Housing Management will also be considered for this role.