Customer Service Administrator

Welwyn Garden City
£19,500 - £22,000 + Benefits Portal & Pension
23 Feb 2018
23 Mar 2018
Contract Type
Full Time

The Company:
Established in 1998, our client is an award winning provider of telecoms and digital solutions to the business sector.

They offer a great team spirit, having built a phenomenal reputation with both local and national customers, many of whom are well-known companies, and a positive and thriving environment to work in.

Due to their continued success, they are now looking for an experienced Customer Service Administrator.

The Customer Service Administrator Role:
Customers are at the heart of everything they do, and as a Customer Service Administrator you will be a key member of the team delivering outstanding customer service to business clients. You will also provide support to the sales team.

This Customer Service Administrator role is a great blend of providing 1st and 2nd line telephone support, as well as being responsible for the administrative processes within the business - therefore an excellent telephone manner combined with accurate admin skills are vital for the role.  

If you live locally and want a job where your efforts will be appreciated and where you can add value, then we would love to hear from you. 

Key Responsibilities:

  • Providing 1st and 2nd line support to Corporate Clients on a wide variety of inbound enquiries (via phone and email)
  • Liaising with suppliers for quotations / general enquiries
  • Providing assistance to the sales team
  • Dealing with technical queries regarding the networks/ mobile / data devices (full training will be provided)
  • General office duties and organisation, including keeping the database, customer and supplier files up to date
  • In time there may be the opportunity to become involved in various projects to improve business efficiencies
  • There may also be the potential to become involved with producing client reports inExcel (Relevant training will be provided)

Skills & Experience Required:
In order to be successful in this Customer Service Administrator position, the ideal candidate must be able to demonstrate the following skills and attributes:

  • Strong background in Administration (Minimum 2 Years - Graduate 1 Year)
  • Enthusiastic with a ‘can do attitude”
  • Able to “take ownership” and see things through to resolution - ESSENTIAL
  • Accurate with good attention to detail
  • Good organisational skills with the ability to prioritise and manage own workload
  • Inquisitive nature and enjoy working out how to get things done
  • Able to use your own initiative as well as working as part of a team
  • Highly effective written and verbal communication, listening & interpersonal skills
  • Demonstrates team working ability and approachable at all times
  • Ability to think ahead and take initiative
  • Working knowledge of MS Word, Outlook and in particular Excel

In return, the Customer Service Administrator can expect:

  • Competitive salary - £19,500 - £22,000 (dependent on experience)
  • 20 days annual leave, rising to 25 days after completion of your first year
  • Employee Benefits Portal
  • Opportunity for personal development and career progression
  • Company pension

What’s Next?

So what are you waiting for? If you are interested in this exciting Customer Service Administrator position, simply apply by submitting your CV via the button shown.

Keywords: Customer Service Administrator, MS Word, Outlook, Excel, Office Duties, Database, Customer Support, Welwyn Garden City, Stevenage, Hertfordshire

This vacancy is being advertised by Net-Recruit.