Retention Manager

We are seeking an experienced Retention Manager to oversee the retention of our c.100,000 cash givers by leading on the delivery of direct marketing campaigns that maximise lifetime value through engaging supporter journeys. Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Marketing, Fundraising and Communications department exists to inspire millions of people - from individuals to large corporate organisations - to support our quest for change. Together, we save children's lives, fight for their rights and help them fulfil their potential. The Retention team's success relies upon individuals who have specialist knowledge and experience in direct marketing. We have a supporter-led (CRM) focus, which we believe is an essential part of a strategic approach to strengthening performance and protecting future income. This role requires a commitment to achieving objectives and exceptional numeracy, literacy, and creativity, as well as team working and interpersonal skills. As Retention Manager you will lead the retention team ensuring they are equipped and enabled to plan and execute marketing campaigns, achieving strategic targets and organisational priorities. You will work with internal support teams and our agency partners to ensure supporters have an engaging and inspirational experience with Save the Children. You will also: Create and drive forward strategies that will deliver improved retention rates and supporter value, drawing on Save the Children's supporter insight and data analysis Manage a team of two Direct Marketing Executives, ensuring they deliver the programme to an exceptional standard Develop and manage the team budget, including planning, reporting and re-forecasting Forge excellent relationships with key stakeholders across internal teams, such as acquisition, digital marketing, brand marketing, campaigns and supporter care Cultivate collaborative relationships with a range of key partners, including marketing agencies, freelance creative and print production companies, and motivate and inspire these partners to deliver their best for Save the Children Deliver emergency activity as needed (this may mean occasionally working out of hours). To be successful you will be an experienced, proactive and dynamic marketer, who thrives on delivering outstanding results through people. Alongside solid direct marketing experience, you will have: The ability to think strategically, with proven experience of creating and driving forward strategies A proven track record of using and understanding data and analysis to inform decision-making on delivering effective marketing activities The ability to plan and prioritise work for self and others in a fast-paced and dynamic environment, ideally with line management experience Experience of managing budgets Experience of working and building excellent relationships with external suppliers, and internal teams Strong numerical and critical thinking skills, specifically the ability to analyse complex data and translate it into tangible information. At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure. Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you. Closing date: 11th March 2018 Please note that applications will be reviewed on a rolling basis. And interviews may commence prior to the advert closing date.