Reception and Reservations Specialist - Front of House Team

Reception and Reservations Specialist

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.

The role of Reception and Reservations Specialist is to build a rapport with guests and anticipate their every need and desire from when making their reservation to delivering the warm Scarlet welcome in our reception.

Key responsibilities include:

• Reservations
• Effective communication to other hotel teams
• Check in guest arrival and check out guest departure
• Conduct an informed tour of the hotel to guests
• Daily banking
• Management of guest data

The ideal person will have hotel reservations or reception experience, a warm, friendly telephone manner and be able to positively respond to customer feedback. 

A natural passion for hospitality is essential.
 

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel and the ability to learn how to use an in-house computer system.

We offer:
£7.72 per hour (rising to £8.33)
Permanent contract for 37.5 hours, variety of shifts including weekends and evenings
28 days holiday per year
Free meals whilst on duty
Hotel tips
 

After probation:
A free experience to stay in the hotel and eat in the restaurant
Cashback health cover scheme
 

After 1 year of service:
Up to 3% company matched employee contribution to a pension scheme
One additional day of annual leave
Challenge based grant towards something you want to learn
 

Wish you were here? Please use the “apply” link to email your CV and covering letter with answers to the questions below:
 

1. What attracted you to apply for a role at the Scarlet and in particular this position?

2. Describe the 3 most positive attributes of your character that you would bring to this role.

3. What would be your biggest challenge in this role?

Direct applications only. You will need to confirm that you are eligible to live and work in the U.K.

Closing Date: Sunday 11 March 2018

Start Date: Available immediately