IT System Administrator

This company provides IT support and Services to clients across Scotland and throughout the UK. They partner with clients to ensure they get the very best from their IT systems to help make their business even better through the use of technology.

Responsibilities and Duties

As a Technical Lead within a busy Helpdesk and projects team, your duties will include (but not limited to) the following:

- Resolving 2nd Line Support requests directly from managed service clients,
- Proactive monitoring of managed backup, security, patching and automated alerts systems -
- Work on Project Design and Implementation together with the Technical Director, both Onsite and remotely . At times this will require working during unsociable hours such as evenings and weekends, and may require working away from home for several days.
- Performing advanced troubleshooting/analysis, which may include working with Microsoft and other vendors to resolve challenging, complex faults
- You will provide support and on the job training to other helpdesk technicians and be responsible for reporting and escalating faults to the Technical Director as per pre-defined parameters
- Actively review and propose improvements to existing processes, procedures, systems and services to ensure service delivery remains efficient, effective and industry leading at all times

Qualifications:

- Microsoft Certified Systems Administrator (2003/2008/2012/2016) - any or all of these
- Networking Certification (CompTIA/CCNA/Degree) - not limited to these

Required Skills & Experience:

- Windows Server 2003/2008/2012/2016
- Windows XP/7/8/10 SBS 2003/2008/2011
- Microsoft Active Directory and Azure AD
- Microsoft Exchange 2003/2007/2010/2013/2016
- Microsoft SQL Server
- Microsoft Office 365, Including migrations (using Microsoft methods such as cut-over and hybrid)
- VMware ESXi 5/6 & Hyper-V
- Networking Concepts (TCP/IP v4 v6/DHCP/DNS/VLAN/VoIP/QoS/WireShark)
- VOIP Fundamentals and Troubleshooting
- Backup & Security Management
- Storage Area Networking (Fibre Channel and iSCSI)
- Server Build and Migration Experience
- Project Management and Delivery

Desirable Skills/Experience:

- Draytek, Zyxel and Deliberant Networking Product Suite
- Microsoft Azure IaaS components (VMs, VNETs, NLBs) and Azure Backup/Site Recovery
- Amazon Web Services
- Microsoft SharePoint
- Network & Infrastructure Design
- High Availability Systems Design
- Disaster Recovery Design & Implementation
- Technical Lead Experience
- Wireless Networking (Radio 2 and 5ghz) using industry leading vendors (such as Cisco, LigoWave, Zyxel etc)
- HP Proliant Server Gen5 through Gen9

Benefits:

- Industry Leading Pension Scheme
- Company car and/or allowance
- Mobile Phone, business and personal use
- Bonus

You will posses a Full, Clean UK Driving License and provide at least 2 references. You must pass a Basic Disclosure Scotland check.