Hotel Manager

Travelodge has an exciting opportunity for a Hotel Manager to join the team based in Mansfield. You will be on a full time permanent basis and receive a competitive salary of up to £23,000 per annum.

The job in a nutshell

Travelodge Mansfield is a 51 bedroom hotel set on the edge of the bustling market towns of Mansfield and Sutton-in-Ashfield. It's ideal for football fans attending a game at Mansfield Town or shows at the Palace Theatre.

Families seeking fun and adventure are a short drive away from Clumber Park and All rooms feature a comfy king size bed with four plump pillows and a cosy duvet. Guests can enjoy a wide variety of food and drink choices within a short car journey from the hotel.

As a Hotel Manager your job is to make sure that our customers and colleagues are kept safe at all times. Our Hotel Managers ensure that our customers have such a great stay that they want to return. As a people leader you will ensure that your team is motivated, engaged and see Travelodge as a great place to work. As with any role, delivering results is essential.

What you’ll be doing as our Hotel Manager

My Customers

- Delivering fantastic service so customers have a great stay and want to return

- Review customer feedback and insight reports to create action plans that will improve the customer experience

- Delivering food and beverage services to brand standards

- Pre-empting any problems that may occur and put permanent fixes in place

- When problems do occur take ownership to resolve problems and empower the team to do the same

- Ensuring the hotel is safe and secure putting the health and safety of colleagues and customers at the forefront of what you do

My Team

- Operating your hotel in a way that promotes equality, diversity and inclusion

- Recruiting and inducting team members to provide new starters with a great experience and setting them up for success

- Training and developing your team to make sure that there are always talented individuals ready to fill key roles

- Supporting your team’s success by  setting objectives and conducting regular performance and development reviews with all team members

- Holding daily huddle meetings with team members to ensure  that they are focused on the right activities need to deliver quality and a great customer experience

- Celebrating and recognising success within your hotel so that people feel motivated to achieve

- Ensuring the team are set up for success providing them with the tools, equipment and training required to do the job

- Creating rotas in accordance with company procedure, flexing your resources in line with occupancy when required to do so

- Attending and contributing constructively at monthly District meetings

My Hotel

- Managing all costs within budget in particular payroll, laundry and key operational costs

- Inputting forecast and target payroll hours into the people system and ensuring that rotas are planned and communicated effectively

- Raising with the District Manager when further equipment of expenditure is required above budgeted costs

- Working with revenue managers to ensure the hotel maximises sales opportunities, providing insight and intelligence into any local events

- Maximising food and beverage sales (where applicable) by cross and up selling

- Ensuring the team follow all company cash handling policies and procedures and they are carrying out accurate reconciliation

- Ensure all maintenance jobs are logged promptly and work closely with Technical Services colleagues to ensure issues are resolved quickly

- Keeping colleagues and customers safe by ensuring the hotel meets its legislative requirements

- Ensure that public area cleaning is completed

- Support other hotels within reasonable proximity when required

What we’ll expect from our Hotel Manager

To succeed in this role, you will need to be a strong leader and passionate about customer service. Engaging and developing people to deliver results should come naturally and you will need to be dedicated, organised and results focussed to succeed in this role.

You will need to demonstrate a hands on approach and be comfortable finding solutions to make sure your customer and team have a great experience in your hotel. You will be resourceful, a natural self starter who is able to demonstrate resilience and confidence in all that you do.

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. Every day is different here and you definitely see life! We want you to bring your personality to work and we love our diversity.

Reward and recognition

You will earn a competitive salary and be entered in the hotel bonus scheme. You can also expect to enjoy generous room and food discounts, as well as friends and family rates. We are committed to recognising a job well done and commitment to quality is rewarded.

Career and development

You can expect full training in your role with a detailed induction programme on joining the company. Career progression is encouraged whether that be to larger, more complex hotels or into support centre roles.

If you feel you are the right candidate for the role as our Hotel Manager then please click ‘apply’ now! We’d love to hear from you!