Technical Support Engineer - Field Based
- Recruiter
- Hager Group
- Location
- Midlands & South West
- Salary
- £35k to
- Posted
- 22 Feb 2018
- Closes
- 22 Mar 2018
- Ref
- 14474A
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Customer Service Advisor, Helpdesk, Sales Support, Sales
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Engineer (External) to cover Midlands & South West Region offering a salary of £35,000 to £37,000 + Bonus 8.33% + Pension + Company Car (VW Passat or similar).
The role of Technical Support Engineer:
Provide the necessary technical support for all products marketed in the UK to Regional Sales teams and customers both Internal & External.
The ideal Technical Support Engineer:
- Become self proficient in knowledge and application of company products
- Developing relationships with internal and external customers and become an integral part of the technical and regional sales teams.
- Capable to deliver company training to customers
- Aptitude to develop knowledge of the electrical contracting trade, electrical systems and installations
- Ability to read and understand electrical drawings and specifications.
- Proficient in Microsoft Office (Word, Excel, Outlook & PowerPoint)
- Professional, entrepreneurial, team player, loyal, customer driven and innovative
- Good Communicator
- Good Time and Workload Management
- Flexible
- Self motivated
Main duties:
- Provide local customer based technical support, including site visits & telephone contact in a timely manner
- Attend where required events eg trade shows, wholesaler events etc
- Provide assistance to sales teams and customers with drawing take-offs etc
- Liaise with customers based on site for the delivery of Company products
- Arrange any necessary training so that the project can be delivered smoothly and to customer expectations
- Continually update personal knowledge of products, standards, norms, & regulations through continuous and focused self learning
- Ensure knowledge of company products and applications is at ‘expert’ level
- Identify any personal knowledge or skills gap and take action to bridge
- Assist in the development and implementation of training modules, new approaches as required
- Carry out periodic training and coaching to raise technical competency to required level within regional sales and wider teams
- Suggest, develop and assist with the production of new training materials, which are inline with the company targeted vertical markets and support new product introductions
- Deliver training presentations to company standard, ensuring content is fully understood using the right language for the right audience
- Proactive implementation of key customer training program within region, including organising, tailoring training with approval, promotion & delivery in line with target customers identified by Regional Sales Management
- Identify and develop new training courses to maintain and improve the Company program in line with company goals and customer requirements
- Support the Training Model which ensures that all of the customer facing Sales Employees are competent to professionally deliver the dedicated training material for their role
- Where appropriate, support the sales visit to provide expert technical knowledge on either product or application
- Provide commissioning (chargeable where appropriate), on site support and training on required products and project solutions
- Be the initial 'go to' contact person for first line technical sales support within the region
- Attend where required events e.g trade shows, wholesaler events etc
- Provide all written communication to customers in a professional manner and within agreed timescales
- Complete records and reports on time as required by Management for effective internal communication
- Communicate regularly with members of the team, to ensure full awareness of day-to-day business is achieved
- Ensure that their Outlook diary clearly shows their activity, including details on the tasks that they are needed to undertake
- Utilise CRM in the correct manner for Customer Sales Visits
- Ensure the representation and display of the Company’s core values and brand image at all times
- Adhere to Company policies and procedures at all times.
- Maintain and develop professional personal contact with customers.
- Demonstrate a high standard of personal presentation.
- Ensure and maintain the tools of the job are maintained to the required Company standard at all times. (Company car etc)
Hours of works:
- 37.5 hours per week
- 9am to 5pm