Receptionist

Receptionist

Estates & Commercial Services
Grade B £16,341 - £18,777
Permanent, Full-time
Reference: D-60023892-02

DMU was awarded Gold in the recent Teaching Excellence Framework. This achievement recognises a range of strengths for which DMU has become well-known: teaching excellence, an outstanding student experience, high student employability, a wide range of volunteering opportunities, a determination to widen participation in higher education, and an unwavering commitment to improving student achievement. We also enjoy rewarding links regionally and nationally including our partnership agreements with the city's rugby and football clubs. These links enable our students to learn skills and to apply their knowledge in new environments, helping them to forge contacts and develop their future careers.

The Estates & Commercial Services Directorate is large and diverse, employing circa 300 people, ranging from plumbers, engineers, carpenters, cleaners, porters, leisure centre assistants, to property management professionals, architects, project officers, CAD, space management, sustainability and energy and administrative personnel.

As the first port of call for our users we are looking for someone who can communicate clearly in a professional and friendly manner, can work effectively on their own initiative as well as part of the larger Leisure team. The successful person will also have an understanding of health and safety and be able to provide exceptional service delivery.

Joining the current leisure centre team, you will be assisting the Duty Officers with all front of house reception duties. You will demonstrate a thorough understanding of what it takes to provide excellent customer service, with a flexible approach to work and to the challenge of responding to rapidly changing priorities.

You will enjoy working both as part of a small reception team and as a part of the larger leisure centre team. You will be expected to use your initiative and work without direct supervision, to maintain a welcoming environment for all customers and to ensure the professional running of a busy leisure centre.

You should have excellent verbal and written communication skills, with experience of working in a complex organisation, and in a customer-facing role. You will also need excellent IT skills with a working knowledge of Microsoft Office Excel, PowerPoint and Outlook. You should have a good standard of general education to a minimum of GCSE level Grade C (or equivalent) including Maths and English, and have experience in a similar post. All relevant training will be provided by DMU to the post holders to carry out their duties competently.

Closing Date: 18 March 2018

De Montfort University is committed to providing a working and learning environment that enriches lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviours both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.