Commercial Insurance Account Handler

Tunbridge Wells
20 Feb 2018
16 Mar 2018
Contract Type
Full Time
My client, a growing and well respected insurance brokers, is looking for a switched on, vibrant person to work in their Commercial Insurance Department.

The role consists of high volume calls and you should be an enthusiatic and conscientious sales person who can maximise any business opportunity whilst providing a high level of customer satisfaction.


M-F 9.00am - 5.30pm
1 week in 4 11.30am - 8.00pm
1 Sat in 4

You will ideally have experience of dealing with customers and putting their needs first. You will need to have the customer at the heart of all that you do and the desire to achieve your goals.

We want our customers to have the best possible experience when dealing with us, if you share this ideal, apply today.

Key Responsibilities

• Determine requirements by working with customers' needs
• Answer inquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
• Fulfil requests by clarifying desired information from customer
• Sell additional services which address the needs of a customer by recognizing opportunities to up-sell accounts, explaining new features
• Sells additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessary
• Maintain systems by entering relevant / required information
• Keep equipment operational by following established procedures; reporting malfunctions
• Update job knowledge by participating in educational opportunities
• Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Comply with the Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly

Experience, Knowledge and Skills

• Demonstrated rapport-building experience around customer care
• Call centre experience in a commercial setting would be ideal but not essential
• Data entry processes
• Working to targets within a regulated, measurable framework and achieving SLAs
• Risk aware in handling customer information
• Excellent customer service focus and empathetic awareness
• Can identify potential risk/issues and seek advice
• Resilience when dealing with distressed customers
• Good communication and interpersonal skills
• Multi-tasking and planning
• Accuracy and attention to detail
• Personal commitment and enthusiasm
• Takes initiative when assisting team members
• MS office proficiency
• Educated to GCSE standard or equivalent
• Call Centre / Customer Service / Sales NVQ Level 2 desirable
• Eligible to work in the UK

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

Demon Recruitment confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Whilst we would like to personally respond to every application this often isn't possible due to the volume of applicants. Should you have not been contacted within 7 days you have not been short listed on this occasion. However, your CV may be held on file for future reference.

Demon Recruitment is acting as an employment business in relation to this vacancy