ICT Quality Officer

ICT Quality Officer

Head Office, Cardiff

£26,178.00 per annum

Based at Newport Road, Cardiff

37 Hours Per Week – Up to 12 Month Fixed Term Contract (Maternity Cover)

Linc has a fantastic opportunity for an experienced ICT Quality Officer to join our busy ICT team.

Employing over 600 members of staff, Linc has a strong reputation across South Wales as leaders in the field of high quality social housing, affordable home ownership, Extracare schemes, sheltered housing, nursing homes for older people and enterprise businesses, and we have ambitious plans for growth.

Reporting to the ICT Operations Manager, the successful applicant will actively contribute to the development and maintenance of ICT systems by:

•Providing support for ICT systems and related product environments making the necessary changes to maintain functional systems.

•Assist and support the helpdesk role, providing cover when required to support the Helpdesk Assistant and to responding to requests for assistance.

•Liaise with users, departments and third party suppliers regarding the development and support of new and existing ICT systems.

•Implement and support third party software solutions.

•Provide training to clients in the use of hardware and software.

•Ensure the successful implementation of new systems and systems modifications, to budget, timescale and user requirements.

•Test patches and releases before implementing across the network.

•To keep up to date with developments in hardware and software.

The successful candidate will have proven experience of providing effective end user support in a busy corporate environment across a wide range of technical areas. Ideally this would include mobile & fixed telephony, hosted services delivered via Azure and Office 365, VMWare, Linux, Windows Server (all versions), MS Office, Exchange and Exchange Online, SharePoint Online, Dynamics CRM, SQL, structured cabling, Cisco switches, IP telephony and telecom switch management.

Detailed server hardware knowledge (including SAN’s), project management and good understanding of Web technologies will also be required. This is a great opportunity for someone who is highly organised and has strong administrative and communication skills.

The closing date for this vacancy is at 23:59 on 11th March 2018