Independent Living Coordinator (Sheltered Housing / Retirement Scheme) BLUI60476

Our client is a not-for-profit housing association dedicated to offering quality homes for independent living.  Their vision is simple: “Living Longer, Living Better”.  They put their customers at the heart of everything they do, helping them to live well, age well, maximise independence and optimise their quality of life.

This is an exciting opportunity to join their team in the North East.  They want to recruit people who demonstrate initiative and who strive to be outstanding in their role.  They want to be seen as the 'Market Maker' in Independent Living and they will empower you to help them make that happen.

An exciting opportunity is now available for an Independent Living Co-ordinator (ILC) covering sheltered/ retirement schemes in Bedlington, Blyth and Cramlington.  You can apply for the role on a part time basis (17.5 hours) or full time (35 hours) and this is a permanent position.  A degree of flexibility around locations will be required as we work towards ‘One Team’ principles. 

The ILC role is a busy one requiring high levels of energy and resilience, and the ability to work as part of a team.  Operating across a small number of retirement schemes, your key priority will be to make sure their residents are safe through managing their buildings well and checking on the welfare of their residents.  Your responsibilities will include generating demand through local marketing, building relationships with local organisations, letting properties, arrears management and tenancy enforcement of low level cases.  As well as the local team, you will work in partnership with their specialist colleagues, their administrative hub and with Astraline which provides telecare and flexible safety services.

Successful candidates will demonstrate excellent communication and interpersonal skills, will understand how to deliver outstanding customer service in a housing environment; and have empathy with the needs of people aged 55+ and vulnerable residents.  With previous experience of a similar role or transferrable skills, you will be comfortable working in a busy environment, where time management and organisational skills are vital.  Working within professional boundaries and acting on your own initiative, you will be willing to adopt new approaches and alternative ways of working in order to deliver a consistently high level of service.

Our client offers you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, pension scheme, life assurance, Employee Assistance Programme and a Simplyhealth cash plan.

Previous applicants need not apply.

Closing Date: 2^nd March 2018

Interview Date: 8^th March 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.