Support Services Team Leader
- Recruiter
- EasyWeb NFP
- Location
- Wiltshire
- Salary
- Competitive
- Posted
- 18 Feb 2018
- Closes
- 04 Mar 2018
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Support Services Team Leader
Exciting new opportunities with our client. Following the award of a large contract to support carers of all ages in Wiltshire over the next five years, a number of exciting new opportunities have arisen to join this forward-thinking energetic team, committed to supporting carers in Wiltshire and beyond.
With a large volunteer workforce, they are leaders in the local voluntary, community and social enterprise sector (VCS). Their work is recognised nationally making this a busy and fulfilling place to work.
Position: Support Services Team Leader
Location: Wiltshire, office-base at Semington / home working options
Job Type: Full Time, Permanent
Hours: 37 hours per week Monday to Friday plus occasional weekend / evening
Salary: GBP29,323 to GBP31,601 per annum
About the role:
As the Support Services Team Leader, you will manage a team of support workers in the delivery of asset-based whole family support for adult carers, young carers and parent carers in Wiltshire. As a key member of the Senior Management Team, to contribute to strategy and planning for the organisation.
Responsibilities:
- Ensure the delivery of a quality statutory carer support, assessment and review service for adult carers in line with legal, contractual and management requirements
- Develop and implement statutory transitions assessments for parent carers and young carers working alongside carers, statutory partners and key stakeholders
- Work with all partners to co-produce the detailed young carer support pathway from assessment within Wiltshire Council to provision of breaks with a subcontracted partner ensuring that the package meets the needs and outcomes desired by young carers
- Develop a broad portfolio of opportunities and support for young carers which includes mentoring and volunteering, working with internal and external colleagues and volunteers
- Monitor service delivery and outcomes through the Wiltshire carer pathway, ensuring close links with the community connectors team and a responsive service which meets carers' needs
- Management of staff, including bank staff, in line with the PQASSO quality framework
- Develop, implement and monitor all working practices across the team, ensuring staff are trained and competent in safeguarding and asset-based approaches
- Run regular team meetings to share good practice, including that seen through quarterly internal quality audits and carers' feedback
- Build and maintain key stakeholder relationships with partners in adult social care, children and families and public health, including mental health and substance misuse and other Carers Trust Network Partners
- Keep abreast of developments in Adult and Children's Social Care and cascade to team and senior managers
- Ensure the service is accessible to all carers including those from underrepresented and / or vulnerable groups
- Participate in the Senior Management Team, and contribute to the delivery of their strategic aims.
- A flexible approach is required for this role and you may be asked to undertake other duties from time to time
Essential Skills / Experiences:
- Good standard of education
- Social work and / or children and young people's qualifications
- Experience of performance managing a team of staff, including remote workers
- Experience of developing budgets and managing a budget
- Experience of managing sub-contractual relationships ensuring successful delivery of commissioned services to agreed outcomes
- Experience of working with children and young people and vulnerable or marginalised groups e.g. older people, people with a BAME background, LGBT, people with disabilities, people who misuse substances
- Understanding of all age carers' issues and rights
- Good understanding of the Care Act 2014, Children and Families Act 2014, the Children's Act 2004 and other linked legislation
- Knowledge of adults and child and young people safeguarding legislation and policy and procedure
- Knowledge of risk management
- Able to work flexibly in terms of location and occasional evening and weekend work
- Car driver and owner
Desirable Skills / Experiences:
- Further qualifications in management and training
- Knowledge of change management and behavioural change theories and practice
You may have experience of the following: Support Team Leader, Charity, Charities, Third Sector, Senior Support Worker, Social Care, Not For Profit, Voluntary Sector, Care Worker, Support Supervisor etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
Exciting new opportunities with our client. Following the award of a large contract to support carers of all ages in Wiltshire over the next five years, a number of exciting new opportunities have arisen to join this forward-thinking energetic team, committed to supporting carers in Wiltshire and beyond.
With a large volunteer workforce, they are leaders in the local voluntary, community and social enterprise sector (VCS). Their work is recognised nationally making this a busy and fulfilling place to work.
Position: Support Services Team Leader
Location: Wiltshire, office-base at Semington / home working options
Job Type: Full Time, Permanent
Hours: 37 hours per week Monday to Friday plus occasional weekend / evening
Salary: GBP29,323 to GBP31,601 per annum
About the role:
As the Support Services Team Leader, you will manage a team of support workers in the delivery of asset-based whole family support for adult carers, young carers and parent carers in Wiltshire. As a key member of the Senior Management Team, to contribute to strategy and planning for the organisation.
Responsibilities:
- Ensure the delivery of a quality statutory carer support, assessment and review service for adult carers in line with legal, contractual and management requirements
- Develop and implement statutory transitions assessments for parent carers and young carers working alongside carers, statutory partners and key stakeholders
- Work with all partners to co-produce the detailed young carer support pathway from assessment within Wiltshire Council to provision of breaks with a subcontracted partner ensuring that the package meets the needs and outcomes desired by young carers
- Develop a broad portfolio of opportunities and support for young carers which includes mentoring and volunteering, working with internal and external colleagues and volunteers
- Monitor service delivery and outcomes through the Wiltshire carer pathway, ensuring close links with the community connectors team and a responsive service which meets carers' needs
- Management of staff, including bank staff, in line with the PQASSO quality framework
- Develop, implement and monitor all working practices across the team, ensuring staff are trained and competent in safeguarding and asset-based approaches
- Run regular team meetings to share good practice, including that seen through quarterly internal quality audits and carers' feedback
- Build and maintain key stakeholder relationships with partners in adult social care, children and families and public health, including mental health and substance misuse and other Carers Trust Network Partners
- Keep abreast of developments in Adult and Children's Social Care and cascade to team and senior managers
- Ensure the service is accessible to all carers including those from underrepresented and / or vulnerable groups
- Participate in the Senior Management Team, and contribute to the delivery of their strategic aims.
- A flexible approach is required for this role and you may be asked to undertake other duties from time to time
Essential Skills / Experiences:
- Good standard of education
- Social work and / or children and young people's qualifications
- Experience of performance managing a team of staff, including remote workers
- Experience of developing budgets and managing a budget
- Experience of managing sub-contractual relationships ensuring successful delivery of commissioned services to agreed outcomes
- Experience of working with children and young people and vulnerable or marginalised groups e.g. older people, people with a BAME background, LGBT, people with disabilities, people who misuse substances
- Understanding of all age carers' issues and rights
- Good understanding of the Care Act 2014, Children and Families Act 2014, the Children's Act 2004 and other linked legislation
- Knowledge of adults and child and young people safeguarding legislation and policy and procedure
- Knowledge of risk management
- Able to work flexibly in terms of location and occasional evening and weekend work
- Car driver and owner
Desirable Skills / Experiences:
- Further qualifications in management and training
- Knowledge of change management and behavioural change theories and practice
You may have experience of the following: Support Team Leader, Charity, Charities, Third Sector, Senior Support Worker, Social Care, Not For Profit, Voluntary Sector, Care Worker, Support Supervisor etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.