Customer Service Representative

Exciting opportunity not to be missed! TSYS Managed Services has unique opportunities available for Customer Service Representatives to join the team in Coventry. The roles are full time, permanent positions offering a competitive salary plus excellent benefits.

Do you have previous experience of dealing with customers? Are you looking for a role that will develop your skills in a contact centre environment? Do you want to work for a company with an excellent training programme and lots of internal progression opportunities?

TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

We are currently recruiting for Customer Service Representatives to join our existing teams in Coventry on a full time, permanent basis. We work shifts on a rota basis so you’ll need to be able to work 40 hours a week between the hours of 8am and 10pm, Monday to Friday. In return we are offering a competitive salary plus excellent benefits, with immediate start dates available.

What are the responsibilities of the Customer Service Representatives?

- Answer customer telephone enquiries, providing assistance with balance requests, password set up and all general customer requests for information concerning the product

- Processing debit card payments

- Dealing with all complaints in accordance with the internal complaints procedure

- Logging any resolved complaints or escalating and unresolved complaints

- Escalating any potential problems and feedback from customers to the management team

- Resolution of non-technical queries

What skills do I need to have to become one of the Customer Service Representatives?

- Have previous experience of working in a customer service role

- Have excellent communication skills

- Be competent using a PC/keyboard

- Be enthusiastic and flexible with the ability to work as part of a team

We offer a fantastic benefits package!

As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits:

- 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)

- Peoples Pension scheme

- Free on-site parking

- On-site canteen

- Eye Care Vouchers

- MediCash Plan (On completion of 6 month service)

If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY now to become one of our Customer Service Representatives!

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.