Inside Sales & Delivery Consultant

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

Reporting to the Sales Support Manager, the purpose of this role is to provide central administrative support to the sales and operations teams. The post-holder will carry out a number of administrative, sales and operational tasks for the department including successfully executing a Sales Plan, by utilising a full range of Inside Sales techniques (telephone, teleconference, email, direct mail).

The Inside Sales & Delivery Consultant will also be responsible for executing lead nurturing campaigns in-order to progress prospects to qualification as sales opportunities. The primary customer is the module leader within Higher Education institutions.

Key Responsibilities

• Sales Support
• Operational Support
• Lead nurturing
• Revenue generation
• Retention & upsell
• Product Knowledge and services:
  • key book titles and their accompanying Labs
  • other key digital products (course-level Labs, simulations, etc)
  • our digital platforms
  • our supporting or supplementary services
• Sales planning and record keeping
• Personal and interpersonal skill
• Take personal ownership for proper conduct, activity levels, achieve agreed daily and weekly targets
• Conduct effective phone and web-ex meetings
• Conduct effective face to face meetings as and when required
• Follow up with all prospects assigned in-line with service level agreements
• Submit activity reports in agreed format and to agreed deadlines
• Adhere to Pearson values and policies.
• Demonstrate, share and inform best practice.
• Demonstrate high level of self-awareness.
• Demonstrate strong interpersonal skills internally and externally.
• Take ownership for learning development

Qualifications

Key Requirements

• Demonstrable experience of working in a sales role, with a proven track record of achieving results.
• Experienced in providing a high level of customer service and meeting SLAs
• Proficient in Microsoft Office Suite
• Experience in executing sales plans
• Ideal: experience in education sector, and selling digital products, solutions & services
• Target and performance driven, Selling and negotiation skills
• Highly motivated, energetic and resilient, with the ability to work independently. managing own time and prioritising effectively..
• Exceptional listening skills, Strong verbal communication and presentation skills
• Excellent organisational, time management, prioritisation and planning skills.
• Excellent written communications skills, attention to detail and meticulous record keeping
• Demonstrate collaborative attitude and behaviour consistent with team and organisational values
• Aptitude for learning new technologies and skills. Comfortable with digital and print media
• Office based but willingness to travel as required