Software Support Consultant

Software Support Consultant

My client is an innovative, technology based, leading company within Document Management.

They are currently working with 360 Resourcing Solutions to recruit a Software Support Consultant, to join them at their Bristol Offices.  Basic salary; £20,837 plus benefits, structured training and excellent career development.

Reporting to the Document Support Team Manager, you will be part of an exciting team responsible for 2^nd line Software Support

The Software Support Consultant will be trained to understand the industry software and you will be part of a 2nd Line Support team involved in all aspects of technical and customer support.

The Software Support Consultant will be tasked with identifying and resolving reported issues involving the bespoke code-set installed with each customer, or with enhancing this code-set in accordance with customer specifications. You will work closely with clients and with 1st line support to resolve calls in an efficient and timely manner.

Principal Activities

•             Understanding and implementing customer requirements

•             Investigating and remedying any faults occurring within a customisation or software application

•             Identifying and escalating any software issues to the Support Manager

•             Producing and maintaining a clear and succinct log of activities

•             Analysing and understanding customer data and processing rules

•             Writing and testing bespoke, criteria-based rule sets

Education

•             Minimum five GCSE Grade ‘C’ or equivalent, including English & Maths

•             Minimum 1 year commercial experience

Key Attributes

The Software Support Consultant will need to demonstrate the ability to:

•             Work efficiently

•             Work methodically and logically

•             Relay technical information clearly

•             Understand new and bespoke software

In return our client offers a starting salary of £20,837 and a generous benefits package which includes salary increases with development, Contributory Pension and a Healthcare package.  This is a company that really looks after their people.  You will receive excellent training and as the Software Support Consultant you will benefit from clear and structured career development.

Please apply now for an immediate interview.