Customer Service Assistant Apprentice - Ashington - 613390

Working in a busy environment, talking to customers and working with others to repeatedly deliver excellent service it will be up to you to bring and implement new ideas to build the success of the team.

Our vision is to make Lloyds Banking Group the best bank for customers. As theUK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in theUK. Our leading brands are Lloyds Bank, Halifax Community Bank, Bank of Scotland, Scottish Widows, Birmingham Midshires, and Lex Autolease.

At Lloyds Bank we are driven by a clear purpose to Help Britain Prosper. Across the Group our colleagues are focused on making a difference to customers, businesses and communities. You will have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.

As a Customer Service Adviser in one of our Lloyds Branches, you will be compassionate and genuine, taking time to get to know your Customer needs, so that you can proactively and consistently deliver an excellent Customer experience. Acting with integrity, taking time to resolve queries, you will give your customer reassurance through the services you provide, helping them to take their next step in life using some of our modern technology. Whether you're greeting customers at the welcome desk, serving them at the counter or working in any other area of the branch, you'll make the most of your talent - dealing with people.

You will be enthusiastic with a record of delivering great service, and be a team player working in partnership with branch colleagues to ensure your customer's needs are met. Your customers visit a variety of our branches and don't stop at the weekends. To ensure we are there for your customers we'll require your flexibility; working in a number of branches in the local area whilst being available to work every Saturday. This is an exciting opportunity, enabling you to become part of a bigger team whilst engaging with your customers. Working across a number of branches will enable you to develop new relationships and build a network to support your future career. As a committed, dedicated member of our team you'll work across a variety of hours on a 4 week rota basis, Monday to Friday 8am - 6pm, and Saturday 8am - 5pm. If you like the sound of this job we'd love to hear from you and will do our best to facilitate working hours suitable to both you and the business, through our agile working arrangements.

We are totally committed to investing in you. Right from the start, we'll give you excellent training and all the support you need so you don't need previous experience of finance or banking. If you are eligible, you'll get the opportunity to gain an industry qualification, working towards an Intermediate Apprenticeship in Providing Financial Services.

You will have an overall reward package which offers flexibility and choice. It enables you to choose the benefits that suit you and your individual needs including, additional cash, retail discount vouchers, the opportunity to buy or sell annual leave

Once a year you will also have the opportunity to use some of your working hours, to support local initiatives within your community.

This is an exciting opportunity and our roles often generate a lot of interest, please bear in mind the vacancy may close early, so don't delay in submitting your application.

We advertise our full time salary which will be pro-rata for reduced hour working.

At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

We're committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2016.

Join us and become part of an inclusive, values-led culture, focused on making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Together we make it possible