Customer Relations Manager
- Recruiter
- IGL Recruitment
- Location
- Redhill
- Salary
- Competitive
- Posted
- 17 Feb 2018
- Closes
- 17 Mar 2018
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Our Client, a Car Dealership in the Surrey area, is currently looking to hire a highly organised Automotive Customer Relationship Manager Executive to join their busy Vehicle Dealership. This can be full or part-time working hours. Our client is happy to have sensible conversations for the right applicant to suit their work-life balance.
Your day to day duties will include:
- Overall responsibility for enquiry management processes and function for our client
- Custodian of our clients customer database
- Monitoring, cleansing and inputting data on a daily basis, to ensure the accuracy and reliability of our customer database.
- Providing prospecting support to the Car Sales Department, through the efficient and accurate operation of the database.
- Reviewing enquiries registered on the system the day before. Check on purchase requirements to ensure vehicle required has been completed and data quality is being upheld
- Monitor and manage response times and quality of online portal leads.
- Review on-going enquiries to check the progress of leads and assist Sales Managers with work in progress lead management nurturing.
- Support Sales Managers with enquiry management audits and business forecasting reports as required.
- Collate weekly CRM Performance report for each individual sales executive and assist with documentation for 121s.
To be considered for this role our client is seeking candidates with the following experience and knowledge:
Capability, Knowledge and Experience
- Automotive experience would be desirable
- Previous experience with lead management is desirable
- Kerridge DMS experience desirable
- Previous experience on systems training desirable
- A strong working knowledge of Microsoft Office including Excel
- Proven ability to work flexibly and under pressure to meet deadlines
Our client are happy to consider applicants on flexible working patterns or even full time.
If this role interests you and you would like to know more about it please Click Apply now to submit your details and send your CV.
Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.