Brook Street

Immediate start call centre roles

Brook Street
Brighton, East Sussex, England
Up to £19425 per annum
16 Feb 2018
16 Mar 2018
Rebecca Cocks
Contract Type
Full Time

Immediate start call centre roles

Location: Brighton

Salary: £19,425 - £21,263 + up to £2,000 bonus per annum

Type: Permanent

*** Immediate Start Dates available ***

Are you looking for a new challenge with a leading brand that will really progress your career in Customer Service?

This large cutting edge company based in the heart of Brighton is looking to recruit Customer Service Advisors to take inbound calls. You`ll be the first point of contact for existing customers and you`ll help to resolve their questions and queries in relation to their current insurance policies.

With comprehensive in-house training, excellent benefits and a great bonus package, if you`re looking for a place to take your career to the next level then this is the role for you.

Salary up to £21,263 + Bonus up to £2,000 per annum

*** Immediate Start Dates available ***

We are looking for Customer Service Representative dedicated to putting customers at the heart of what they do.

About the role

As a Customer Service Representative you will be the first point of contact for customers, taking inbound calls. Dealing with calls on behalf of a range of clients when customers have a query or wish to discuss the registration of household goods.

The Customer Advisors will deal with a range of different calls so will be required to flex their approach and identify other opportunities to up sell that are suitable for the customer.

You will engage with the customers, actively listen to them and ensure that their enquiry is appropriately handled every time.

With your great questioning and listening skills you will be able to identify other suitable products for the customer that could improve the customer experience.

So what do you need?

You will ideally come from a highly focused customer service, sales or complaints background, however this is not as essential as passionate customer service skills.

You will thrive on targets - but always make sure that the customer`s interests come first

You understand the customer`s perspective and have a natural ability to build a strong rapport with them

An understanding of working in a regulated environment and preferably in a contact centre environment

A passion to deliver a first-class customer service

Enthusiasm for working in a fast-paced, targeted environment

Excellent communication skills and the ability to multi task

Great team spirit!

A desire to really progress your career

This company are passionate about providing the best experience for their staff - here are just some of the benefits you`ll receive:

£19,425 -£21,263 depending on experience

33 days annual leave (bank holidays are classed as normal working days)

Regular incentives with amazing prizes to be won

Free Wi-Fi, hot drinks and fresh fruit

Discounted TV and broadband packages

Discounted warranty products

Generous Pension scheme

Free life assurance

Comprehensive in-house training

Clearly defined career progression opportunities

Great employee discounts at local shops, gyms and restaurants

Bonus Scheme available every month based on KPIs, earn up to £2,000 pa

Working 37 hours per week, rolling rota basis. Opening hours: Mon to Sun 8am-8pm. Daily shift lengths can vary from day to day depending on department need

If this sounds like the perfect role for you then get in touch with the team today on 01892 544826 or send an up to date CV