Incident Management Co-ordinator
New opportunity not to be missed! TIS has an exciting opportunity for an Incident Management Co-ordinator to join the team based in Coleshill. Joining us on a full time permanent basis, you will receive a competitive salary of £16,640 - £20,000 dependant on qualifications, skills and experience.
TIS Ltd is one of the Midlands leading Security and Communications Companies with over 65 years’ experience. TIS are an NSI Gold and BAFE accredited Company who specialise in the design, installation, service and maintenance of integrated security systems. Working with a wide range of public and private sector businesses, we have achieved a reputation for quality, care and reliability, which is second to none. TIS are continually investing in the development of their employees to ensure they maintain a highly skilled workforce. Due to their continued success in securing some major contracts a new position has become available for an Incident Management Co-ordinator at our Coleshill Office.
This is an excellent opportunity for individual’s looking to develop their career and become a valued member of the Coleshill Office. You should be positive and enthusiastic having the ability to meet the client’s requirements and the capability to work independently or within a team when required.
The role involves:
- Providing administration support to Project Managers and the local sales team
- Typing of letters and documentation
- Taking customer service calls
- Liaising with engineers
- Scheduling engineers
- Keeping the end user informed of response times and current position
- Meeting customer KPI’s for response times and updating portals
- Arranging parts for engineers
- Completion of stores documentation
- Take incoming deliveries and completion of associated paperwork.
- Liaising with Head Office for Stock replenishment.
Key Experience / qualifications required by the Incident Management Co-ordinator:
- Must be competent using Microsoft Office (Word, Excel and Outlook especially)
- Business Administration qualification and/or experience
- Excellent verbal and written communication skills
- You will be a team player with ambition
- Excellent organisation skills
- Document presentation skills and attention to detail
- Experience of scheduling engineers
Qualities required by the Incident Management Co-ordinator:
- Work on your own initiative
- Work as part of a team
- Communicate and build successful working relationships with customers and other employees
- Supervise others.
In return we are more than happy to invest in developing your career and can offer the following package:
Working hours: Monday – Friday 8.00am – 5.00pm.
Salary: £16,640 - £20,000 dependant on qualifications, skills and experience.
Benefits: Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work and Childcare Voucher Scheme and Birthday Holiday.
With excellent opportunities to develop and enhance your career, TIS Ltd is the place to be. Why not click apply today to become our Incident Management Co-ordinator – don’t miss out on this exceptional opportunity to join one of the Midlands leading privately owned Security and Communications Companies.
No Agencies please, if you are an agency please respect our policy of no cold calling.