Learner Support Assistant

Learner Support Assistant

The Open University in Wales

£19,305 to £21,585; Ref: 14350

Based in Cardiff

Temporary contract until 31 July 2018

The Open University has been transforming lives since 1969 by opening up higher education to all sections of the community.

We are seeking two highly motivated and versatile individuals to join our Learner Support team.   As core members of the team you will provide, both routine and complex information and advice, primarily by telephone and e-mail, to enquirers and students on enrolment and all aspects of studying with the Open University, whilst maintaining accurate details of transactions using the University customer database. 

As a strong team player you will have excellent communication skills, be able to demonstrate competence in explaining procedures and regulations and be comfortable with digital technologies with a good working knowledge of Microsoft Office.  You will have well developed customer service skills and evidence of experience in an educational based or customer focussed environment is required.

Closing date:             12 noon 2 March 2018

Interview date:          15 March 2018

We promote diversity in employment and welcome applications from all sections of the community.

Cynorthwyydd Cymorth i Ddysgwyr

Y Brifysgol Agored yng Nghymru

£19,305 i £21,585; Cyf: 14350

Lleolir yng Nghaerdydd

Contract dros dro tan 31 Gorffennaf 2018

Mae'r Brifysgol Agored wedi bod yn trawsnewid bywydau ers 1969 drwy sicrhau bod addysg uwch ar gael i bob rhan o'r gymuned.

Rydym yn chwilio am ddau unigolyn llawn cymhelliant ac amryddawn i ymuno â'n tîm Cymorth i Ddysgwyr.   Fel aelodau craidd o'r tîm, byddwch yn rhoi gwybodaeth a chyngor rheolaidd a chymhleth, yn bennaf dros y ffôn a thrwy e-bost, i ymholwyr a myfyrwyr ar gofrestru a phob agwedd ar astudio gyda'r Brifysgol Agored, gan sicrhau y cedwir manylion cywir am drafodion gan ddefnyddio cronfa ddata cwsmeriaid y Brifysgol. 

Fel aelod pwysig o'r tîm, bydd gennych sgiliau cyfathrebu rhagorol, byddwch yn gallu esbonio gweithdrefnau a rheoliadau a byddwch yn gyfforddus â thechnolegau digidol gan ddeall sut i ddefnyddio Microsoft Office.  Bydd gennych sgiliau gwasanaeth cwsmeriaid cadarn ac mae tystiolaeth o brofiad mewn amgylchedd addysgol neu amgylchedd sy'n canolbwyntio ar gwsmeriaid yn ofynnol.

Dyddiad cau:             hanner dydd 2 Mawrth 2018

Dyddiad cyfweld:      15 Mawrth 2018

Rydym yn hyrwyddo amrywiaeth mewn cyflogaeth ac yn croesawu ceisiadau o bob rhan o'r gymuned.